KATINA DAWSON
Taylor,MI
Summary
Meticulous Optical sales associate with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Broad industry experience includes customer service, inventory and compliance management.
Overview
26
26
years of professional experience
Work History
Team Leader
Henryford Optimeyes
Taylor, MI
10.2025 - Current
- Conducted quality checks for AL orders, ensuring accuracy and maintaining patient flow on sales floor.
- Inspected finished eyeglasses for compliance with quality standards and verified proper fit to enhance customer satisfaction.
- Bended and shaped frames using hands, heat, and tools to achieve optimal fit for customers.
Optician
Henryford Optimeyes
Taylor, MI
09.2018 - Current
- Guided customers in selecting frames and lenses tailored to their individual preferences and visual needs.
- Trained and mentored new and current optical professionals, enhancing team competencies and service quality.
- Performed inventory counts to ensure product availability and organization., cleaned and straightened displays.
- Scheduled appointments, verified insurance coverage,and have a clear understanding of insurance benefits.
Optical Tech/Sales and Dispensing
Walmart Supercenter
Belleville, MI
03.2012 - 03.2018
- Assisted patients in selecting and fitting for eyeglasses and contacts.
- Worked with O.D. providing pretesting for patients' routine eye exams.
- Managed office operations, including answering multiple phone lines, scheduling appointments, verifying insurance, and researching chargebacks, ensuring adherence to HIPAA compliance.
- Tracked inventory weekly to ensure product availability.. Processed weekly sales reports for department performance.
- Strategically planned methods to achieve operational goals
Customer Service Associate
Walmart Supercenter
Belleville, MI
06.2007 - 03.2012
- Resolved customer complaints professionally, enhancing customer satisfaction.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Processed cash, check, and credit card transactions with 100% accuracy, ensuring smooth checkout experiences.
Assistant Sales Manager
Travelex Currency Services
Detroit, MI
05.2000 - 02.2007
- Oversaw operational and customer service functions for money service company, ensuring efficient exchange of USD and foreign banknotes.
- Coached sales team collectively and individually, enabling each employee to meet monthly sales goals.
- Managed payroll posting, scheduling, and daily sales report reviews to support operational efficiency.
- Maintained compliance with industry laws with all federal money service laws. Trained in Bank Secrecy Act and counterfeit detection.
Skills
- Optical Software
- Quality assurance
- Patient Coordination
- Data management
- Stock Control
- Team leadership
- Strong verbal communication
- Multitasking
- Problem-Solving
- Customer Service
- Extremely organized
- Self-motivated
- Manual dexterity
- Optical equipment operation: Lensometer, remote tracer,
- Semi-rimless and 3pc drill mount repairing experience
Timeline
Team Leader
Henryford Optimeyes
10.2025 - Current
Optician
Henryford Optimeyes
09.2018 - Current
Optical Tech/Sales and Dispensing
Walmart Supercenter
03.2012 - 03.2018
Customer Service Associate
Walmart Supercenter
06.2007 - 03.2012
Assistant Sales Manager
Travelex Currency Services
05.2000 - 02.2007