Katina Johnson
Winston-Salem,NC
Summary
I have supervised 30 to 60 people. Increased customer satisfaction by 35%. By implementing a new customer service process. Results-oriented marketing professional with over 6 years of experience in developing and executing comprehensive marking strategies across digital and traditional channels.
Overview
14
14
years of professional experience
Work History
Postal Processing Clerk
United States Postal Service
01.2015 - 08.2021
- Report operational problems and recommend solutions.
- Performs variety of supervisory, general delivery services within 50-mile radius.
- Makes one or more sortation of outgoing and/or incoming mail using appropriate sort program or manual distribution scheme based on knowledge and operating plans or as instructed by supervisor; verify accuracy of sortation.
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
- Provides service at public window for non-financial transactions, maintain records of mail, problem solving and service improvement suggestions for customers and major mailers
- Follows established safe work methods, procedures and safety precautions while performing all duties.
- Collected premiums and issued accurate receipts.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
Security Officer
Wake Forest Baptist Medical Center
01.2011 - 01.2015
- Administer assistance to patient and family
- Provide safe and secure environment
- Prepare documentation on security activities
- Advise proper authorities of unsafe conditions
- Assist with combative patients
- Conduct investigations of security incidents.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Manages approximately 30 incoming calls, emails and faxes per day from customers.
Cafeteria Manager
Forsyth County Schools
01.2008 - 01.2011
- Responsible for making sure cafeterias ran smoothly.
- Kept a safe environment for 160 students
- Checked in/monitored students in the before school program.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
Boulder, CO05.2024
Skills
- Excellent people skills, self-motivated, strong organizational skills and positive team player
- Proficient in Microsoft Office programs and JMS record keeping
- Inventory Management
- Product Knowledge
- Reliable and Responsible
- Retail Operations
- Point of sale operation
Timeline
Postal Processing Clerk
United States Postal Service
01.2015 - 08.2021
Security Officer
Wake Forest Baptist Medical Center
01.2011 - 01.2015
Cafeteria Manager
Forsyth County Schools
01.2008 - 01.2011
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
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