Nicole Serna
Sacramento,CA
Summary
Dynamic professional with a proven track record at Costco Logistics, adept in leveraging Microsoft Office and exceptional communication skills to streamline operations and enhance customer satisfaction. Specializes in generating workable solutions and fostering team collaboration, significantly improving service delivery and operational efficiency.
Overview
21
21
years of professional experience
Work History
Processing Clerk| Payroll Clerk
Costco Logistics
12.2020 - Current
- Utilize multiple computer programs at once to solve members' issues.
- Schedule deliveries and installations.
- Provide customer service as the act of providing timely, empathetic help that keeps customers' needs at the forefront of every interaction.
- Ability to manage difficult conversations.
- Provided efficient solutions to resolve member problems.
- Engaged in conversation with MDO, carriers, to understand needs, resolve issues, and answer questions.
- Reviewed incoming requests for support services and prioritized accordingly.
- Collaborated with other departments to ensure the timely resolution of member and warehouse issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Provided training sessions for end users on how to use various software programs.
Communication technician
Volt
08.2019 - 11.2020
- iPhone assembly and production.
- Repaired electronics, set up, troubleshoot, and diagnose.
- Installed, maintained, and serviced a variety of telephone equipment.
- Monitored system performance and made adjustments to optimize operations.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Assisted in the implementation of new technologies into existing networks.
Head Cashier
Your Family Grocery
03.2004 - 05.2012
- Greeting customers as they arrive, and providing them with information regarding products and services.
- Responding to customers' complaints and taking necessary actions to resolve issues.
- Processing transactions and identifying prices of products using a cash register.
- Processing exchanges and refunds in accordance with store policies.
- Monitoring stock levels, assisting in stocking shelves, rotating merchandise, and marking prices.
- Performing the duties of a customer service representative when required.
- Ensuring the management of daily cash accounts at the beginning and end of the shift.
- Responding to and processing phone requests and inquiries.
- Maintaining checkout areas and equipment by keeping the work area presentable and clean at all times.
- Provided customer service in a courteous manner.
- Registers sales on a cash register, scanning items, and totaling customers.
- Resolve customers' issues and answer questions.
- Processed return transactions.
Education
High School Diploma -
Sheldon High School
Sacramento, CA06-2001
Skills
- Windows and macOS operating systems
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Basic computer troubleshooting
- Strong analytical and critical-thinking skills
- Active listener and communicator
- Excellent presentation, and negotiation skills
- Proofreading and generating various types of documents and materials
- Encouraging and empathetic toward others
- Efficient multitasker
- Motivated
- Determined
- Adaptable
- Great attention to detail
- Productive worker
- Solid work ethic
- Team player
- Coordinating team-building activities
- Reliable leadership skills
- Resolving issues
References
Anna Munar - Staff Manager MDO Support
(916)696-8880
Haley Orbea- Region Process Training Manager
(415)272-0693
Amber Willis- Supervisor MDO Support
(916)729-9105
Timeline
Processing Clerk| Payroll Clerk
Costco Logistics
12.2020 - Current
Communication technician
Volt
08.2019 - 11.2020
Head Cashier
Your Family Grocery
03.2004 - 05.2012
High School Diploma -
Sheldon High School
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