Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katina Marrocco

Clearwater

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Winn-Dixie
06.2022 - Current
  • Took ownership of customer issues and followed problems through to resolution while prioritizing satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assisted with pricing questions, inventory availability and changes to existing orders.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Fostered culture of continuous improvement, leading to consistently high service standards.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Shift Supervisor

Starbucks
05.2014 - 06.2022
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliation.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

Front End Office Associate

Winn-Dixie
11.2012 - 06.2014
  • Balanced safe, prepared tills, and prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.

Education

Associate of Arts - Journalism And Mass Communication

St. Petersburg College
Clearwater, FL
05-2014

Skills

  • Exceptional interpersonal communication
  • Team building, training and leadership
  • Loss prevention
  • Well versed in Microsoft Office programs
  • Conflict resolution techniques
  • Excellent time management skills
  • Customer focused

Timeline

Customer Service Manager

Winn-Dixie
06.2022 - Current

Shift Supervisor

Starbucks
05.2014 - 06.2022

Front End Office Associate

Winn-Dixie
11.2012 - 06.2014

Associate of Arts - Journalism And Mass Communication

St. Petersburg College

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