KATINA REYES
Elgin,Tx
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Excellent communicator with 5+years in a demanding call center environment as a Customer Service Representative. Motivated customer service specialist with over 5+years retail experience in a fast-paced, team-based environment. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.
Overview
25
25
years of professional experience
Work History
Cashier
Meyers Family Restaurant
Elgin, TX
04.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Driver
MTM Transit LLC
Austin, TX
08.2022 - 03.2024
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Documented daily mileage, gas, and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Picked up clients from specific locations to transport and drop off at destinations.
- Saved fuel by leveraging GPS to identify faster routes.
- Transported riders to designated stops according to pre-determined schedules.
Cashier Team Lead
7-11 Convenience Store
Elgin , TX
07.2018 - 08.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Managed scheduling, payroll, and time off requests for team members.
- Coordinated with other departments when additional support was needed during peak hours.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Developed strong working relationships with team members to foster collaboration.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Analyzed sales data reports to identify trends in customer buying habits.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
Shift Leader
Taco Cabana
Austin, TX
08.2008 - 09.2013
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Performed all position responsibilities accurately and in a timely manner
- Strictly followed all cash, security, inventory and labor policies and procedures
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Followed food safety procedures according to company policies and health and sanitation regulations
- Handled currency and credit transactions quickly and accurately
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets
- Built loyal clientele through friendly interactions and consistent appreciation
- Maintained high standards of customer service during high-volume, fast-paced operations
- Greeted customers and provided excellent customer service
- Operated the drive-through window and sales register quickly and efficiently
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Promptly and empathetically handled guest concerns and complaints
- Consistently provided friendly guest service and heartfelt hospitality
Receptionist
Evins Personnel Consultants
Austin, TX
04.2000 - 05.2002
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
- Opened and properly distributed incoming mail
- Answered and managed incoming and outgoing calls while recording accurate messages
- Managed office supplies, vendors, organization and upkeep
- Ordered and distributed office supplies while adhering to a fixed office budget
- Corresponded with clients through email, telephone, or postal mail
- Greeted customers and visitors in-person and via telephone calls
Education
High School Diploma -
Austin High School
Austin, TX01.1993
Skills
- Organized multi-tasker
- Customer-oriented
- Point of Sale (POS) system operation
- Quick learner
- Exceptional communication skills
- POS systems expert
- Multi-line phone talent
- Credit card processing
- Strategic sales knowledge
- International sales support
- Cash flow management
- Shipping and receiving professional
- Proficient in cash management
- Training development aptitude
- Strong client relations
- MS Windows proficient
- Creative problem solver
- Trusted key holder
- Good with Numbers and math
Timeline
Cashier
Meyers Family Restaurant
04.2024 - Current
Driver
MTM Transit LLC
08.2022 - 03.2024
Cashier Team Lead
7-11 Convenience Store
07.2018 - 08.2022
Shift Leader
Taco Cabana
08.2008 - 09.2013
Receptionist
Evins Personnel Consultants
04.2000 - 05.2002
High School Diploma -
Austin High School