Summary
Overview
Work History
Education
Skills
Qualities
Timeline
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Katiria Garcia

Perth Amboy,NJ

Summary

More then 10 years experience in Customer service.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.


Overview

9
9
years of professional experience

Work History

Bus Driver

Nelvi transit
03.2022 - Current
  • Responsible for over 20+ kids
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.

Receptionist/Accounting

Savino Del Bene - New Jersey
01.2019 - 01.2022
  • Checking / replying over 100 emails daily
  • Forecasting invoices - making sure operators are forecasting current amount/vendors
  • Making daily excels sheets
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Answered phone promptly and directed incoming calls to correct offices.

Warehouse Supervisor

Vingtage Havana
09.2018 - 01.2019
  • Managing up to 20 ladies
  • Packing and unpacking orders
  • Verifying product details
  • Making sure all orders are done on time
  • Making pallets / bring down boxes from pallets
  • Supervised shipping and receiving, distribution and workplace safety.
  • Completed accurate order entry and data verification.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.

Supervisor

Starbucks
01.2016 - 01.2019
  • Capable of managing 3-5 staff daily
  • Communication skills
  • Handling money/deposit
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
  • Completed accurate order entry and data verification.

Education

High school or equivalent -

Perth Amboy High School
Perth Amboy, NJ

Everest Institute/ Corinthian College Inc.
South Plainfield, NJ

Skills

  • Microsoft Word
  • Bilingual
  • Receptionist
  • Customer Service Skills
  • Teamwork orientation
  • Attention to detail
  • Time Management

Qualities

  • Dedicated with a range of professional qualities including organization, reliability and dependability
  • Possesses the ability to effectively communicate and work well with others
  • Ability to use quick independent judgment to manage and impart confidential information
  • Supportive, team player, flexible, able to help in various working environments

Timeline

Bus Driver

Nelvi transit
03.2022 - Current

Receptionist/Accounting

Savino Del Bene - New Jersey
01.2019 - 01.2022

Warehouse Supervisor

Vingtage Havana
09.2018 - 01.2019

Supervisor

Starbucks
01.2016 - 01.2019

Everest Institute/ Corinthian College Inc.

High school or equivalent -

Perth Amboy High School

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Katiria Garcia