KATIRIA RIVERA
Pittsburgh,PA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Dollar Bank
Pittsburgh, Pennsylvania
10.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Assist with limit increase,travel notes,ordering or cancellation of cards, placed freeze on accounts with fraud,file claims,close credit card accounts.
Key Holder
Dollar General Store
Lake Ariel, Pennsylvania
03.2021 - 09.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coached staff on strategies to enhance performance and improve customer relations.
Guest Room Attendant
Cove Have Resorts
Lakeville, USA
10.2016 - 10.2019
- Greeted Guest and provided exceptional service.
- Clean and service guest rooms.
- Provide a pleasant and comfortable experience for guest.
- Provide Guest with fresh towels, soaps, and hygiene products
Financial Representative
Albert Einstein Hospital
Bronx, USA
06.2014 - 09.2014
- Intake patient contact and insurance information.
- Use intake information to process birth certificates for newborn babies.
- Research patient information in database system.
- Maintain database system.
Home Health Aid
Able Health Care
White Plains, USA
08.2006 - 05.2009
- Greeted patients and provided exceptional service.
- Prepared meals and cleaned for patients.
- Administered medication as needed.
- Assisted patients with daily living skills.
Floor Salesperson
Kmart
Bronx, USA
09.2002 - 04.2004
- Greeted customers and provided exceptional customer service.
- Maintained men’s department and assisted customers with inquiries.
- Organized and arranged floor displays.
- Processed all cash and credit card transactions.
Summer Youth Team Leader
NYCHA
Bronx, USA
06.1999 - 09.1999
- Supervised summer youth workers.
- Provided summer youth workers with assignments for the day.
- Assisted summer youth workers clean up their assigned areas.
Education
Bachelors of Science - Criminal Justice
Monroe College
Bronx, NY01.2014
Skills
- Bilingual
- Team player
- Leadership skills
- Work well independently
- Great communication skills
- Finish task in a timely manner
- Friendly
- Efficient
- Motivated
Organizations Clubs
National Leadership Society, 04/01/13, Present
Timeline
Customer Service Representative
Dollar Bank
10.2022 - Current
Key Holder
Dollar General Store
03.2021 - 09.2022
Guest Room Attendant
Cove Have Resorts
10.2016 - 10.2019
Financial Representative
Albert Einstein Hospital
06.2014 - 09.2014
Home Health Aid
Able Health Care
08.2006 - 05.2009
Floor Salesperson
Kmart
09.2002 - 04.2004
Summer Youth Team Leader
NYCHA
06.1999 - 09.1999
Bachelors of Science - Criminal Justice
Monroe College