Katiria Velez
Orlando
Summary
Proficient in managing substantial recurring revenue across multiple strategic accounts, demonstrating expertise in client lifecycle management and revenue retention. Successfully maintained a high proposal-to-contract conversion rate, contributing to consistent portfolio growth and predictable revenue capture. Engaged in cross-functional collaboration to enhance operational efficiency and mitigate churn risk through effective relationship management. Experienced in negotiating complex contracts that align client needs with profitability objectives, ensuring compliance and revenue protection.
Overview
12
12
years of professional experience
Work History
Host Account Manager
Margaritaville at Sea
06.2025 - Current
- Manage $500K+ in recurring revenue across 15 strategic accounts, maintaining consistent month-over-month portfolio growth.
- Sustain a 75% proposal-to-contract conversion rate, driving predictable revenue capture and account expansion.
- Own full client lifecycle including pricing governance, contract compliance, renewal coordination, and revenue protection.
- Partner cross-functionally with Revenue, Sales, and Operations teams to improve execution efficiency and reduce process friction.
- Proactively mitigate churn risk through structured relationship management and escalation oversight.
Group Sales Manager
Marriott Vacation Club
12.2024 - 06.2025
- Negotiated complex group contracts aligning client concessions with profitability and inventory strategy.
- Forecasted pickup trends and mitigated attrition exposure to protect portfolio revenue performance.
- Drove sustained account growth through strategic relationship management and renewal oversight.
Customer Advocacy Manager
Marriott Vacation Club
06.2021 - 12.2024
- Led resolution strategy for 210+ high-risk escalations monthly (2,500+ annually), achieving a 91% successful resolution rate.
- Reduced repeat service failures through root-cause analysis and cross-functional corrective action planning.
- Protected financial and brand exposure by balancing client advocacy with policy governance and cost controls.
- Delivered executive-level reporting on risk trends and operational improvement opportunities.
Housekeeping Manager
Marriott Vacation Club
11.2016 - 06.2021
- Directed large-scale operations overseeing 130+ employees in high-volume resort environments.
- Managed workforce planning, payroll oversight, labor controls, and compliance initiatives.
- Improved operational efficiency through standardized training and performance management processes.
Administrative Assistant
Marriott Vacation Club
12.2013 - 11.2016
- Supported senior leadership with financial coordination, contract management, and operational documentation governance.
Education
William Allen High School -
William Allen High School
Allentown, PASkills
- Revenue Retention
- Client Lifecycle Management
- Enterprise Account Strategy
- Contract Governance
- Churn Mitigation
- Cross-Functional Leadership
- Commercial Operations
- Process Optimization
- Stakeholder Management
- Account management
- Proposal conversion
- Revenue protection
- Client lifecycle management
Timeline
Host Account Manager
Margaritaville at Sea
06.2025 - Current
Group Sales Manager
Marriott Vacation Club
12.2024 - 06.2025
Customer Advocacy Manager
Marriott Vacation Club
06.2021 - 12.2024
Housekeeping Manager
Marriott Vacation Club
11.2016 - 06.2021
Administrative Assistant
Marriott Vacation Club
12.2013 - 11.2016
William Allen High School -
William Allen High School