Toya Green
Spencer,OK
Summary
Outstanding Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader, and team motivated with robust background in customer relationship management. Top regional sales, from trusting clients.
Overview
24
24
years of professional experience
Work History
Account Manager
Oklahoma Boxing & Combat Sports Foundation
Bethany, OK
02.2019 - Current
- Developed and implemented strategies to increase membership numbers.
- Created and maintained relationships with members, vendors, and sponsors.
- Provided support in creating promotional materials for new campaigns.
- Prepared budget proposals outlining projected costs of programs and initiatives.
- Managed social media accounts to engage existing members and attract new ones.
- Monitored member feedback to ensure satisfaction with services provided.
- Analyzed market trends to identify opportunities for expanding membership base.
- Processed payments, collections of delinquent accounts.
Account Manager
West Business Services
Oklahoma City, OK
04.2009 - 09.2013
- Managed over 600 Small Fortune 200 Companies.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on trust, loyalty, accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Increased regional sales by 85%
Cosmetologist
Self-employed
Oklahoma City, OK
01.2005 - 03.2009
- Styled over 50 clients a week, hair, makeup, and sold products to maintain healthy hair maintenance,
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
Senior Specialty Sales Representative
Sprint Wireless
Oklahoma City, OK
02.2001 - 01.2005
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used consultative sales approach to understand and meet customer needs.
- Retention Specialist
- Maintaining Customer complaints with great customer resolution, on a dedicated supervisors, escalated line.
Education
No Degree - Behavioral Sciences
OSU OKC
Oklahoma City, OK04.2014
Business Computer Technology - Customer Service/Marketing/Sales
Skill-tech
Oklahoma City, OK03.1999
Skills
- Trainer in Strategic Marketing
- Trainer in Customer Etiquette
- Business Negotiation
- Cost Reviewing
- Trade Requirements
- Order Management
- Prospecting and Cold Calling
- Revenue Retention
- Time Management
- Product and Service Sales
- Account Management
- Regional Accounts
- Client Relationship Management
- Complaint Management
- Lead Generation
- Customer Service
- Territory Management
- Employee Mentoring
- Revenue retention
- Customer Satisfaction
- Acquisition and Retention Strategies
- Excellent communication skills
- Verbal and Written Communication
- Payment collecting
- Issue Resolution
Timeline
Account Manager
Oklahoma Boxing & Combat Sports Foundation
02.2019 - Current
Account Manager
West Business Services
04.2009 - 09.2013
Cosmetologist
Self-employed
01.2005 - 03.2009
Senior Specialty Sales Representative
Sprint Wireless
02.2001 - 01.2005
No Degree - Behavioral Sciences
OSU OKC
Business Computer Technology - Customer Service/Marketing/Sales
Skill-tech
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