Katirria Smith
Albany,GA
Summary
Dedicated and personable customer service professional seeking an opportunity to leverage my effective communication and problem-solving skills to support customer needs. Proficient in handling multiple responsibilities within a dynamic environment, I am adept at ensuring customer satisfaction and addressing issues in a timely manner.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk/ Receptionist
Tax Master
07.2021 - Current
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Answered calls promptly and directed incoming calls to the correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Team Leader/ Entertainment Team Associate
Walmart
11.2021 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Solar Panel Installer
Aerotek
04.2021 - 09.2021
- Assembled, wired, and connected solar panels to existing components and systems.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Developed efficient installation techniques to decrease labor time.
- Evaluated potential risks and challenges related to solar panel installations, implementing appropriate solutions to minimize issues.
Food Production Worker
Superior Sauce
07.2020 - 04.2021
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Packaged food items for shipment and organized orders for delivery.
- Recorded food production data to enable performance monitoring.
- Operated various food processing equipment, contributing to seamless production flow and high-quality end products.
- Assisted in meeting daily production goals through efficient task completion and teamwork.
- Upheld company standards for product consistency by adhering to established recipes and ingredient measurements.
- Reduced waste by monitoring quality control during food preparation processes.
Education
Bachelor - Biology
Albany State University
Albany, GA12.2029
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2020
Skills
- POS System Operation
- Problem-Solving
- Staff Supervision
- Process Improvement
- Data-Driven Customer Solutions
- Proactive and Self-Motivated
- Exceptional Organizational Skills
- Strong Interpersonal Skills
- Verbal and Written Communication
Timeline
Team Leader/ Entertainment Team Associate
Walmart
11.2021 - 01.2024
Data Entry Clerk/ Receptionist
Tax Master
07.2021 - Current
Solar Panel Installer
Aerotek
04.2021 - 09.2021
Food Production Worker
Superior Sauce
07.2020 - 04.2021
Bachelor - Biology
Albany State University
High School Diploma -
Dougherty Comprehensive High School
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