Katisa Hinton
Dayton,OH
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
11
11
years of professional experience
Work History
Lead Collections Specialist
Discover Finacial Services
09.2024 - 04.2025
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Implemented collection strategies to maximize recovery rates.
- Adhered strictly to all relevant laws pertaining to debt collection practices.
- Answered customer questions regarding account discrepancies or problems.
- Reviewed customer accounts and identified delinquent payments for collection efforts.
- Managed high-volume call lists to contact debtors and secure payments.
Customer Service Representative
Victoria's Secret PINK
06.2017 - 08.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Infosion
09.2014 - 10.2016
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Thurgood Marshall High School
05-2014
Skills
- Debt negotiation
- Collection strategies
- Regulatory compliance
- Account management
- Payment processing
Timeline
Lead Collections Specialist
Discover Finacial Services
09.2024 - 04.2025
Customer Service Representative
Victoria's Secret PINK
06.2017 - 08.2019
Customer Service Representative
Infosion
09.2014 - 10.2016
High School Diploma -
Thurgood Marshall High School