Deceased Care Specialist Collections
Phillips and Cohen Associates
06.2007 - 05.2024
- Participated in ongoing professional development opportunities to stay current on best practices in the field of collections.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the collections profession.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
