Martina Ballard
Youngstown,OH
Summary
A Established Collections/Customer Service Representative Dedicated to Go above and beyond departmental goals, With experience In Negotiation Tactics Legal Research and writing, and Experience building lasting Relationships per Company's Request.
Overview
9
9
years of professional experience
Work History
Collections Specialist
First Source Advantage LLC
02.2020 - 07.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Inbound and outbound phone calls
- Complied with FDCPA, FTC and UDAAP policies
- Negotiation tactics, Building lasting relationships
- Skip Tracing
- Complied with Hippa rules and regulation.
Customer Support/IRS
EnProVera
03.2018 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Inbound/outbound calls per company's request
- Excellent Active Listening skills and negotiation tactics
Collections Specialist
Crescent Bank And Trust
02.2016 - 11.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Inbound and outbound calls
- Negotiations from the Balance in full, Settlements and hardship Arrangements.
- Exceeded Individual goals and departmental goals , hitting goal and beyond each month.
Bankruptcy Paralegal Chapter 7
Tidewater Finance Company
02.2014 - 03.2016
- Wrote, edited and efficiently transmitted correspondence.
- Met all filing deadlines by accurately maintaining hearing calendar for entire office.
- Analyzed account payment histories.
- Adhered to fair debt collection practices.
- Assisted consumers in the process of Bankruptcy
- .Created reaffirmations agreements so customers can keep merchandise under chapter 7 Bankruptcy
- Entered information in Pacer for the status of each case.
Education
Associate of Arts - Business Administration And Management
Norfolk State University
Norfolk,VA06.2018
Skills
- Damage Claims
- Collections
- Loan Origination and Underwriting
- Overdue Balance Detection
- Skip tracing
- Negotiations
- Established Relations
- Active Listening Skills
Timeline
Collections Specialist
First Source Advantage LLC
02.2020 - 07.2023
Customer Support/IRS
EnProVera
03.2018 - 01.2020
Collections Specialist
Crescent Bank And Trust
02.2016 - 11.2018
Bankruptcy Paralegal Chapter 7
Tidewater Finance Company
02.2014 - 03.2016
Associate of Arts - Business Administration And Management
Norfolk State University
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