Katiuska Vargas
Customer Services Representative
Mesa,AZ
Summary
Customer Service professional bringing +7-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations. Familiar with MS office Applications, i.e., Word, Excel. PowerPoint. Motivated to maintain customer satisfaction and contribute to company success. Energetic and result oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language, Spanish, Portuguese, English.
Work History
Call Center Representative
Adecco/TalentWave/Epiq Global
Phoenix, AZ
11.2019 - Current
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Create complaint about dissatisfied customers to appropriate parties.
- Escalate customers questions or concerns that have no immediate answer.
- Conducted outbound calls to answer emails from costumers.
- Issue checks at customer request.
Driver
Uber
Phoenix, AZ
03.2016 - 12.2019
- Uber Drivers use their own cars to transport riders who place orders through Uber app.
- Common duties listed on Uber Driver resume are picking up passengers, transporting clients between places, and keeping their vehicle in good condition.
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety.
Stock Room Utility
Professional Uniform And Facility Services
Chandler, AZ
08.2014 - 06.2017
- Stock room utility: Responsible for scanning all incoming merchandise, new orders, special orders and all delivery items while always keeping safe and clean environment.
- Duties also include stocking, tagging, sewing, and preparing all out going merchandise daily for all uniform routes.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained energy and enthusiasm in fast-paced environment.
Technical Support Associate
All2it - Infocomunicações, S.A. Call Center
Lisbon, Lisbon- Portugal
2011.02 - 2013.06
- Worten Products in Portugal and Spain is leader in sales of electronic equipment.
- Duties consisted of working in call center to assist customer who had purchased products from Worten and required technical support for products purchased and under warranty as well as general customer service assistance.
- Managed over 85 customer calls per day.
- Trained new staff.
- Also worked in Delivery dept. In charge of getting orders delivered to customer’s homes, served as liaison between customers Transportation Company.
Education
Some College - Communication Techniques- Portuguese Language
Technological Institute of Portugal
Lisbon-Portugal 02.2001 - 01.2002
Some College - Communication Techniques
Technological School City Libertad
Havana- Cuba 1998.09 - 1999.06
High School Diploma -
HS Zenen Marino - City School Camilo Cienfuegos
Granma, Cuba 09.1994 - 06.1998
Skills
Clarity in communicating
undefinedFamily, cook and travel.
I love spending quality time with my family and friends,I am passionate about cooking and traveling.
Timeline
Call Center Representative
Adecco/TalentWave/Epiq Global
11.2019 - Current
Driver
Uber
03.2016 - 12.2019
Stock Room Utility
Professional Uniform And Facility Services
08.2014 - 06.2017
Technical Support Associate
All2it - Infocomunicações, S.A. Call Center
2011.02 - 2013.06
Some College - Communication Techniques- Portuguese Language
Technological Institute of Portugal
02.2001 - 01.2002
Some College - Communication Techniques
Technological School City Libertad
1998.09 - 1999.06
High School Diploma -
HS Zenen Marino - City School Camilo Cienfuegos
09.1994 - 06.1998
Similar Profiles
Heather ParkerHeather Parker
Claims Analyst I at Epiq (Contractor Through Adecco)Claims Analyst I at Epiq (Contractor Through Adecco)
Erika NajeraErika Najera
Customer Service Remediation AOP at Wells Fargo AOP-Adecco-Epiq GobalCustomer Service Remediation AOP at Wells Fargo AOP-Adecco-Epiq Gobal
Amy RoschkeAmy Roschke
Contact Center Lead at Adecco/ EPIQContact Center Lead at Adecco/ EPIQ