Kayla Alls
Roanoke,VA
Summary
Results-driven Customer Success professional with over a year of experience at Wells Fargo. Expertise in data analysis and reporting tools to enhance customer experiences and operational accuracy. Proven track record in fostering collaboration across teams in fast-paced environments while ensuring compliance and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Wells Fargo
Roanoke,Va
06.2023 - Current
- Ensured compliance with banking regulations while delivering exceptional customer support.
- Protected confidential information and verified identities for secure banking transactions.
- Educated customers on secure banking practices and fraud prevention protocols.
- Utilized customer insights to enhance the digital banking experience effectively.
- Tracked performance and documented interactions using spreadsheets and reporting tools.
- Collaborated effectively in a fast-paced, regulated environment to meet deadlines.
Direct Support Professional Group-Home Supervisor
NeuroRestorative
Salem,VA
06.2020 - 06.2023
- Enhanced well-being of individuals with disabilities by promoting independence and dignity.
- Supervised daily operations and direct care staff, ensuring compliance with care plans.
- Guided participants in daily living skills, including hygiene and meal preparation.
- Fostered a safe, supportive environment to encourage positive behaviors and engagement.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Pursued ongoing training to stay updated on best practices in disability support services.
Assistant Store Manager
Rugged Warehouse
Roanoke, VA
02.2016 - 06.2020
- Enhanced customer experience through collaboration with cross-functional teams.
- Ensured operational compliance by supervising daily activities and procedures.
- Identified sales trends by analyzing data to optimize product placement strategies.
- Developed scalable in-store programs to improve overall store performance.
- Implemented process improvements based on customer feedback and sales insights.
Education
High School Diploma -
Forest Park Academy
Roanoke, VASkills
- 1 years of experience in Customer Success operations or a related industry
- Ability to work independently, manage time effectively, meet deadlines, and collaborate across teams in a fast-paced, regulated environment
- Strong written and verbal communication skills with a focus on clarity, professionalism, and compliance
Timeline
Call Center Representative
Wells Fargo
06.2023 - Current
Direct Support Professional Group-Home Supervisor
NeuroRestorative
06.2020 - 06.2023
Assistant Store Manager
Rugged Warehouse
02.2016 - 06.2020
High School Diploma -
Forest Park Academy