Katiuska Vargas

During this period, I have worked in different cases (CPI PP, Class Action, Debit Card, Fraud Hold and DPG Unfunded Accounts, Class Action) where goals are similar.

• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Create complaint about dissatisfied customers to appropriate parties. Escalate customers questions or concerns that have no immediate answer.
• Conducted outbound calls to answer emails from costumers.
• Issue checks at customer request.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards

• Stock room utility: Responsible for scanning all incoming merchandise, new orders, special orders and all delivery items while always keeping safe and clean environment.
• Duties also include stocking, tagging, sewing, and preparing all out going merchandise daily for all uniform routes.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Monitored company inventory to keep stock levels and databases updated.

• Worten Products in Portugal and Spain is leader in sales of electronic equipment. Duties consisted of working in call center to assist customer who had purchased products from Worten and required technical support for products purchased and under warranty as well as general customer service assistance.
• Managed over 85 customer calls per day. Trained new staff.
• Also worked in Delivery dept. In charge of getting orders delivered to customer's homes, served as liaison between customers Transportation Company.
• Maintained energy and enthusiasm in fast-paced environment
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor Resolved problems, improved operations and provided exceptional service.
• Analyzed Technical issues to identify troubleshooting methods needed for quick remediation.