Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katja Gross

Greer,South Carolina

Summary

Current student with 3 years of experience delivering high-levels of customer service to guests and clientele. Consistently ensure customers feel welcomed and accepted; coordinated deliveries and pickups, as well as catering each experience to the customer’s needs and wants. Proficient in managing and organizing other employees and their schedules. Adept at managing POS systems, display arrangements, handling money, stocking and restocking merchandise, and customer experience. Expected graduation September 2026, actively seeking a position role within a positive, goal-reaching environment.

Overview

7
7
years of professional experience

Work History

Nanny

Private Family
10.2022 - 12.2023
  • Keep records of play, meal schedules, and bill payment
  • Meet regularly with parents to discuss children's activities and development
  • Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
  • Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility
  • Transport children to schools, social outings, and medical appointments
  • Help develop or monitor family schedule
  • Supervise and assist with homework
  • Work with parents to develop and implement discipline programs to promote desirable child behavior
  • Perform first aid or cardiopulmonary resuscitation (CPR) when required

Nanny

Private Family
02.2023 - 12.2023
  • Keep records of play, meal schedules, and bill payment
  • Regulate children's rest periods and nap schedules
  • Perform housekeeping and cleaning duties related to children's care
  • Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
  • Transport children to schools, social outings, and medical appointments
  • Supervise and assist with homework
  • Perform first aid or cardiopulmonary resuscitation (CPR) when required

Sales Associate

E. Blackhurst
10.2021 - 06.2022
  • Take photographs of displays or signage
  • Instruct sales staff in color coordination of clothing racks or counter displays
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
  • Ticket, arrange and display merchandise to promote sales
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Bag or package purchases, and wrap gifts
  • Help customers try on or fit merchandise
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Maintain records related to sales
  • Clean shelves, counters, and tables
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Inventory stock and requisition new stock
  • Greet customers and ascertain what each customer wants or needs
  • Exchange merchandise for customers and accept returns
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Describe merchandise and explain use, operation, and care of merchandise to customers

Manager

Sweetwater Pools
05.2017 - 08.2021
  • Train and manage maintenance personnel and subcontractors
  • Align and balance new equipment after installation
  • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate
  • Maintain pools and all machinery pertaining to pools
  • Upkeep of bathroom and shower facilities
  • Perform CPR, First-Aid and AED device
  • Maintain safety and health of patrons

Education

Associates in Arts -

Greenville Technical College
Greenville
12.2026

High School Diploma -

Riverside High School
Greer, SC
05.2021

Skills

  • Customer Service
  • German Proficiency
  • Communication
  • Conflict Resolution
  • POS System Proficiency
  • Time Management
  • Design
  • Self-Motivated
  • Trustworthy
  • Creativity
  • Computer Literacy
  • Teamwork

References

Hannah Bering

Owner 

E. Blackhurst 

‭(512) 925-1606‬

hannah@eblackhurst.com

Employer



Maggie Cassidy

Private Family

(203) 253-5109‬

Employer



Paul Pilsbury

Sweetwater Pools

(864) 483-4289‬

Manager


Timeline

Nanny

Private Family
02.2023 - 12.2023

Nanny

Private Family
10.2022 - 12.2023

Sales Associate

E. Blackhurst
10.2021 - 06.2022

Manager

Sweetwater Pools
05.2017 - 08.2021

Associates in Arts -

Greenville Technical College

High School Diploma -

Riverside High School

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Katja Gross