Katland Wilson
Waynesburg,PA
Summary
Detail-oriented and highly organized professional with experience in customer service, office administration, data entry, and team management. After taking time to manage household operations, I am now eager to return to the workforce, leveraging my strong communication, organizational, and tech skills in both office and remote environments. Proficient with remote work tools such as Zoom, Microsoft Teams, Google Workspace, and Slack, and skilled in managing client relationships and supporting office functions. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Direct Results
Waynesburg, US
06.2024 - Current
- Managed front desk operations, including answering phones, greeting visitors, and assisting clients in a fast-paced environment
- Coordinated virtual meetings, scheduled appointments, and managed digital calendars for team members, ensuring smooth remote communication
- Supported sales representatives with client inquiries, order placement, and general customer service, including email and phone communication
- Experience with QuickBooks: Generated and managed invoices, processed payments, and retrieved customer accounts, including remote access to financial records
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks and communication
- Assisted with organizing office events and maintaining office inventory
Print Shop Manager
Direct Results
Waynesburg, US
06.2024 - Current
- Managed print production, designing and producing various materials using the Fiery program for print jobs
- Coordinated with clients via email and phone to ensure print jobs met specifications, timelines, and quality standards
- Oversaw production workflows and ensured consistent quality control while working remotely to manage client communication and deadlines
- Handled setup, maintenance, and troubleshooting of print equipment to ensure smooth operations
Lead Preschool Teacher
Christian Sandbox
Waynesburg, US
08.2021 - 06.2024
- Managed a preschool classroom, creating an engaging and educational environment for young children
- Developed and implemented age-appropriate curriculum aligned with early childhood development goals, communicated regularly with parents via email and phone
- Ensured a safe and supportive environment fostering emotional, social, and academic growth, even through virtual platforms during remote learning periods
Stay-at-Home Mom
Stay-at-Home Mom
Waynesburg, US
06.2019 - 06.2024
- Managed household logistics, budgeting, and scheduling, demonstrating strong organizational and time management skills
- Coordinated appointments, family schedules, and travel arrangements, fostering effective communication and multitasking abilities
- Developed skills in maintaining a structured environment while adapting to various responsibilities, preparing me for a return to the workforce
Service Center Associate
USG Insurance Services, Inc.
Cannonsburg, US
01.2018 - 04.2019
- Managed data entry for new business, processing incoming documentation, and maintaining accurate records in an organized database
- Assisted with motor vehicle reports, inspections, and online quote generation, showing proficiency with industry-specific software
- Processed brokerage policies, working independently to ensure timely processing of client requests and documentation
GSL 2
Pilot Flying J
Bentleyville, US
06.2016 - 05.2017
- Supported day-to-day operations, staffing, training, and business expansion while maintaining high customer service standards
- Recruited and trained employees to meet high standards of service and performance
- Ensured excellent customer service, store cleanliness, and employee efficiency
Education
High School -
Waynesburg Central High School
Waynesburg, PA06.2014
Skills
- Customer Service
- Client Relations
- Data Entry
- Clerical Support
- Team Management
- Staff Training
- Written Communication
- Verbal Communication
- Microsoft Office Suite
- QuickBooks
- Remote Work Tools
- Print Design
- Production
- Time Management
- Organizational Skills
- Self-Motivation
- Independent Work Management
Addressing The Employment Gap
Stay-at-Home Mom, Waynesburg, PA, 06/01/19, 06/01/24, Managed household logistics, budgeting, and scheduling, demonstrating strong organizational and time management skills., Coordinated appointments, family schedules, and travel arrangements, fostering effective communication and multitasking abilities., Developed skills in maintaining a structured environment while adapting to various responsibilities, preparing me for a return to the workforce.
Professional Development
- Remote Work Best Practices, Completed Online Course
- Microsoft Excel Advanced Training, LinkedIn Learning
- Customer Service Excellence, Coursera
Timeline
Executive Assistant
Direct Results
06.2024 - Current
Print Shop Manager
Direct Results
06.2024 - Current
Lead Preschool Teacher
Christian Sandbox
08.2021 - 06.2024
Stay-at-Home Mom
Stay-at-Home Mom
06.2019 - 06.2024
Service Center Associate
USG Insurance Services, Inc.
01.2018 - 04.2019
GSL 2
Pilot Flying J
06.2016 - 05.2017
High School -
Waynesburg Central High School