Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlen Johnson

Montgomery,AL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Eye Care Partners
01.2023 - 06.2025
  • Assisted patients with inquiries regarding insurance coverage and healthcare services
  • Coordinated appointment scheduling and managed patient records using electronic health record systems
  • Resolved billing issues by collaborating with insurance companies and healthcare providers
  • Educated patients on available services and guided them through the healthcare process

Sales Representative

T-Mobile, Custom Wireless
11.2019 - 10.2022
  • Developed strong client relationships to enhance customer satisfaction and retention
  • Identified and pursued new sales opportunities, resulting in increased market presence
  • Conducted product demonstrations to educate customers on features and benefits
  • Collaborated with marketing team to align promotional strategies with sales goals

Call Center Representative

AMCE Technologies
12.2017 - 07.2022
  • Managed high-volume inbound calls, ensuring customer satisfaction and timely issue resolution.
  • Trained and mentored new team members on call handling procedures and customer service protocols.
  • Enhanced communication strategies to improve response times and service quality.
  • Utilized CRM software to log interactions and track customer inquiries effectively.

Education

Licensed Nail Technician -

Gulf Coast Institute & Development
10-2017

High School Diploma -

Monroe County High School
Monroeville, AL
05-2017

Skills

  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Representative

Eye Care Partners
01.2023 - 06.2025

Sales Representative

T-Mobile, Custom Wireless
11.2019 - 10.2022

Call Center Representative

AMCE Technologies
12.2017 - 07.2022

Licensed Nail Technician -

Gulf Coast Institute & Development

High School Diploma -

Monroe County High School

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