Katlyn Armstrong
Fort Worth,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Shift Leader Manager
Mi Familia
05.2020 - 07.2022
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cocktail Server
Winstar World Casino
06.2018 - 09.2018
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
Server
Texas Roadhouse
08.2017 - 12.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Rib Crib
07.2016 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Science - Early Education
Tarleton State University
Stephenville, TX05.2022
North Central Texas College
Gainesville, TX07.2019
Texas A&M University-Commerce
Commerce, TX12.2018
Callisburg High School
Callisburg, TX01.2017
Skills
- Staff Development
- Safety Compliance
- Supply Ordering
- Inventory Control
- Staff Training and Onboarding
- Training and Mentoring
- Handling Customer Complaints
- Energetic and Enthusiastic
Degree
Bachelors of Science in Interdisiplinary Studies, 05/2022
Timeline
Shift Leader Manager
Mi Familia
05.2020 - 07.2022
Cocktail Server
Winstar World Casino
06.2018 - 09.2018
Server
Texas Roadhouse
08.2017 - 12.2017
Server
Rib Crib
07.2016 - 08.2017
Bachelor of Science - Early Education
Tarleton State University
North Central Texas College
Texas A&M University-Commerce
Callisburg High School
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