Katlyn Benton
Summersville
Summary
Resilient sales expert skilled in effective communication and conflict resolution. Proven track record in cultivating client relationships and generating leads, ready to leverage expertise for impactful sales outcomes.
Overview
10
10
years of professional experience
Work History
Automotive Sales Consultant
Northside Automotive
Summersville
11.2021 - Current
- Showcased vehicle features and benefits through engaging presentations, leading to increased customer interest and sales.
- Guided customers through vehicle selection and purchase processes.
- Cultivated strong client relationships, resulting in improved customer satisfaction and loyalty.
- Coordinated financing options to meet customer needs and preferences.
- Conducted follow-ups with clients to ensure satisfaction post-purchase.
- Collaborated with the service department for ongoing customer support.
- Maintained knowledge of current inventory and market trends in automotive sales.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Generated leads through cold calling prospective clients.
- Established meaningful connections with existing customers while conducting cold and warm calls, enhancing engagement and retention.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
Crisis Intervention Specialist
Childrens Home Society Of WV
Summersville
04.2016 - 05.2020
- Delivered crisis intervention support to stabilize youth in distress, facilitating immediate emotional relief.
- Utilized de-escalation techniques to stabilize individuals in acute distress.
- Assessed client needs to develop tailored intervention plans, enhancing support effectiveness.
- Facilitated training sessions on trauma-informed care, equipping staff with essential skills for improved client interactions.
- Engaged in multidisciplinary team meetings to ensure comprehensive care strategies.
- Advocated for children's rights and welfare within the community framework.
- Documented client interactions and maintained accurate case files.
Education
High School Diploma -
Nicholas County High School
Nicholas, WV05-2014
Some College (No Degree) - Youth Development
Bridgevalley CTC
South Charleston, WVSkills
- Vehicle presentation
- Financing coordination
- Sales contract preparation
- Lead generation
- Customer relationship management
- Sales strategy
- Sales process optimization
- Closing techniques
- Inventory management
- Customer engagement
- Customer needs assessment development
- Strong negotiation skills
- Conflict resolution
- Effective communication
- Resilience under pressure mastery
Timeline
Automotive Sales Consultant
Northside Automotive
11.2021 - Current
Crisis Intervention Specialist
Childrens Home Society Of WV
04.2016 - 05.2020
High School Diploma -
Nicholas County High School
Some College (No Degree) - Youth Development
Bridgevalley CTC