Katlyn Betterton
Palestine,TX
Summary
Dispatch professional with strong background in emergency response and crisis management. Known for reliability, adaptability, and strong communication skills in high-pressure environments. Focused on team collaboration and achieving ideal results through clear, concise information relay and rapid problem-solving. A detail-oriented administrative professional with focus on effective records management. Known for maintaining organized and efficient filing systems. Highly reliable team player with the capability for adapting to dynamic work environments and prioritizing tasks. Brings strong organizational skills and technique to documentation.
Overview
12
12
years of professional experience
Work History
Administrative Assistant- Records Clerk
Anderson County Sheriff's Office
Palestine Texas
01.2022 - Current
- Managed daily office operations, ensuring efficient workflow and accurate documentation.
- Coordinated communication between departments, optimizing information flow and collaboration.
- Developed and maintained filing systems, improving accessibility of critical records.
- Assisted in scheduling appointments and managing calendars for law enforcement personnel.
- Trained new administrative staff on office protocols and software applications.
- Ensured compliance with organizational policies, maintaining confidentiality in sensitive matters.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed electronic filing system using specialized software to enhance record retrieval efficiency.
- Assisted in training new staff on record management protocols and software utilization.
- Collaborated with law enforcement teams to provide timely access to critical information during investigations.
- Maintained confidentiality of sensitive information, adhering strictly to departmental policies and regulations.
- Assisted with typing, data entry, and answering incoming calls as required.
- Updated records with new information.
- Provided training to new records clerks to improve knowledge and skills.
- Provided excellent customer care by responding to inquiries and requests for information.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Created and printed labels for well-organized filing.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
Dispatcher
Anderson County Sheriff's Office
Palestine, TX
09.2021 - 12.2021
- Coordinated emergency response efforts, ensuring prompt communication between dispatch and field units.
- Monitored radio communications to relay critical information and maintain situational awareness.
- Operated computer-aided dispatch systems to log incidents and track unit locations accurately.
- Prioritized calls based on urgency, improving response times and operational efficiency.
- Collaborated with law enforcement agencies to facilitate seamless information exchange during incidents.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Monitored flow of paperwork and directed information to appropriate departments.
- Maintained detailed logs of calls and responses for operational review and improvement.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Optimized productivity to improve on-time emergency response and life support.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
Administrative Assistant- Records Clerk
Anderson County Sheriff Office
Palestine, TX
04.2019 - 09.2021
- Streamlined administrative procedures, enhancing overall office efficiency and productivity.
- Provided support in preparing reports and presentations for departmental meetings.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Processed and organized confidential records in compliance with legal standards.
- Coordinated updates to case files, ensuring accuracy and accessibility for law enforcement personnel.
- Developed streamlined procedures for document handling, improving workflow within the office environment.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Developed efficient filing system to retrieve records quickly.
- Improved record-keeping accuracy, by conducting thorough verifications of incoming documents for completeness and correctness.
- Enhanced customer service by providing prompt and accurate records retrieval upon request.
911 Dispatcher
Anderson County Sheriff Office
Palestine, TX
08.2016 - 04.2019
- Managed high-volume emergency calls, prioritizing incidents based on urgency and severity.
- Coordinated response efforts with law enforcement, fire services, and medical teams for optimal resolution.
- Implemented protocols for information dissemination to ensure accuracy during crisis situations.
- Trained new dispatch staff on system operations and emergency response procedures, enhancing team competency.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
- Ensured continuous operation of communication systems through regular maintenance checks and troubleshooting.
- Improved response times with accurate call assessment and clear communication to first responders.
- Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
Line Worker
Sanderson Farms Processing Plant
Palestine, TX
01.2016 - 05.2016
- Maintained cleanliness and sanitation standards across workstations.
- Collaborated with team members to meet daily production targets.
- Used equipment properly to avoid workplace hazards or injuries.
- Made sure that products were produced on time and are of good quality.
Store Clerk
Gateway Shell Station
Palestine, TX
01.2015 - 01.2016
- Operated point-of-sale system accurately, processing transactions efficiently and securely.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sale Clerk
Just Dreamin' Decor
Tyler, MN
08.2014 - 01.2015
- Trained new sales clerks on operational procedures and customer service techniques to ensure team consistency.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Westwood
Palestine06-2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Database entry
- Dedicated team player
- Excel spreadsheets
- Recordkeeping
- Verbal communication
- Data organization
- Records management
- Professional and mature
- Deadline oriented
- Invoice processing
- Mail handling
- Multi-line phone proficiency
- Records administration
- Internal communications
- Records management systems
- Multi-line telephone systems
- Attendance record management
- Purchase orders organization
- Training and coaching
- Record preparation
- Team bonding
Timeline
Administrative Assistant- Records Clerk
Anderson County Sheriff's Office
01.2022 - Current
Dispatcher
Anderson County Sheriff's Office
09.2021 - 12.2021
Administrative Assistant- Records Clerk
Anderson County Sheriff Office
04.2019 - 09.2021
911 Dispatcher
Anderson County Sheriff Office
08.2016 - 04.2019
Line Worker
Sanderson Farms Processing Plant
01.2016 - 05.2016
Store Clerk
Gateway Shell Station
01.2015 - 01.2016
Sale Clerk
Just Dreamin' Decor
08.2014 - 01.2015
High School Diploma -
Westwood