Professional Summary
Overview
Work History
Education
Skills
Timeline

Katlyn Brown

TJ Chumps
Englewood
10
years of professional experience

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and resolve concerns, ensuring high satisfaction. Experienced in cash handling and team collaboration, consistently achieving operational excellence and fostering a positive environment.

Work History

Server/Bartender

1 Year 7 Months
TJ Chumps | 01.2025 - Current
  • Provided exceptional customer service in a fast-paced restaurant and bar environment
  • Handle cash, credit card transactions while balancing cash drawers properly
  • Took food and beverage orders accurately while providing timely service
  • Resolved customer concerns quickly

Manager

1 Year 7 Months
TJ Chumps | 01.2025 - Current
  • Supervised, trained and scheduled front of house employees
  • Resolved customer concerns professionally, maintaining high guest satisfaction
  • Managed cash handling, deposits, and daily financial reporting
  • Oversaw opening and closing procedures and maintained operational standards

Administrative Assitant/Sales

1 Year 1 Month
Luxottica Retail | 04.2021 - 05.2022
  • Answered phones for Ray-ban.com
  • Provided customer assistance on orders and assisted with sales and current/past orders
  • Deescalated poor customer interactions
  • Filed insurance claims for customers with Rx orders

Front Desk Receptionist

1 Year 2 Months
Wright State University | 10.2016 - 12.2017
  • Answered phones,
  • Scheduled student meetings with their administrative advisors
  • Organized files for the department of nursing Dean
  • Entered billing reports for the departments billing manager

Education

Bachelor of Arts - Psychology

Wright State University | Fairborn Ohio | 12.2017

High School Diploma

Springboro High School | Springboro Ohio | 06.2013

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Team collaboration

Timeline

Server/Bartender

TJ Chumps
01.2025 - CurrentRead More

Manager

TJ Chumps
01.2025 - CurrentRead More

Administrative Assitant/Sales

Luxottica Retail
04.2021 - 05.2022Read More

Front Desk Receptionist

Wright State University
10.2016 - 12.2017Read More

Wright State University

Bachelor of Arts from Psychology
Read More

Springboro High School

High School Diploma
Read More
Katlyn Brown