Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and resolve concerns, ensuring high satisfaction. Experienced in cash handling and team collaboration, consistently achieving operational excellence and fostering a positive environment.
Work History
Server/Bartender
1 Year 7 Months
TJ Chumps | 01.2025 - Current
Provided exceptional customer service in a fast-paced restaurant and bar environment
Handle cash, credit card transactions while balancing cash drawers properly
Took food and beverage orders accurately while providing timely service
Resolved customer concerns quickly
Manager
1 Year 7 Months
TJ Chumps | 01.2025 - Current
Supervised, trained and scheduled front of house employees
Resolved customer concerns professionally, maintaining high guest satisfaction
Managed cash handling, deposits, and daily financial reporting
Oversaw opening and closing procedures and maintained operational standards
Administrative Assitant/Sales
1 Year 1 Month
Luxottica Retail | 04.2021 - 05.2022
Answered phones for Ray-ban.com
Provided customer assistance on orders and assisted with sales and current/past orders
Deescalated poor customer interactions
Filed insurance claims for customers with Rx orders
Front Desk Receptionist
1 Year 2 Months
Wright State University | 10.2016 - 12.2017
Answered phones,
Scheduled student meetings with their administrative advisors
Organized files for the department of nursing Dean
Entered billing reports for the departments billing manager
Education
Bachelor of Arts - Psychology
Wright State University | Fairborn Ohio | 12.2017
High School Diploma
Springboro High School | Springboro Ohio | 06.2013