Katlyn Bruening
Aurora
Summary
Dynamic Implementation Manager at Buildout with a proven track record in software implementation and customer success. Skilled in Excel and known for attention to detail, I foster strong client relationships, ensuring project alignment and timely delivery. Recognized as Rookie of the Year for driving exceptional onboarding experiences and enhancing customer loyalty.
Overview
5
5
years of professional experience
Work History
Implementation Manager
Buildout
11.2023 - Current
- Established ongoing communication with customers during their onboarding to train them how to utilize the product, and had technical discussions on how we can implement their business workflows or data into Buildout
- Monitor customers’ progress during their setup to ensure their project stays on track and get creative with ways to course correct as needed
- Defined project scope, goals and deliverables to ensure alignment with your customer and manage an efficient and timely setup
- Became proficient in the ins-and-outs of all supported products to deliver a holistic end-to-end customer experience
- Won Rookie of the Year (2024)
Customer Success Manager / Social Media Marketing
Stuccco
11.2021 - 11.2023
- Established strong relationships with key customers, resulting in increased customer loyalty
- Manged the creation of proposals and all invoicing - balanced refunds and additional services
- Managed Stuccco social media account calendars and blogs resulting in a 140% increase in impressions
- Spearheaded and refined processes and documentation company-wide
Sales Development Representative
Bennie
04.2021 - 11.2021
- Manage outreach and CRM organization for 800 accounts
- Initiated sales process for over $350k of new business
- Set up and lead interview process for Bennie's free Human Resources Advisory community
Office Manager / Marketing Manager
The Monarch Group
06.2020 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reconciled monthly business credit card bills
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
Bachelor of Arts - Business Administration
University of Kentucky
Lexington, KY05-2019
Minor - Accounting
University of Kentucky
Lexington, KY05-2019
Skills
- Microsoft Suites - ie; Excel
- Invoicing
- Attention to detail
- Data Entry
- Software implementation
Timeline
Implementation Manager
Buildout
11.2023 - Current
Customer Success Manager / Social Media Marketing
Stuccco
11.2021 - 11.2023
Sales Development Representative
Bennie
04.2021 - 11.2021
Office Manager / Marketing Manager
The Monarch Group
06.2020 - 04.2021
Bachelor of Arts - Business Administration
University of Kentucky
Minor - Accounting
University of Kentucky
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