Rachel Stafford

• Design, develope, and lead customer training webinars through Zoom
• Design and produce elaborate instructional collateral based on the company needs according to data and requests from both internal and external sources
• Analyze and evaluated training effectiveness and program outcomes using collected data
• Configure and troubleshoot customer data, work flows, and integrations for variety of applications
• Tailor implementations to customer needs through video calls, emails, training sites, videos and phone trainings
• Explain complex, technology-related issues in basic, understandable terms to customers with help first mentality
• Cultivate relationships with sales team and account managers to support and supply corrective actions

4th & 7th Grade English Language Arts and Social Studies

• Targeted diverse learning modalities in development of new course content and assessments.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Collaborated with department leads to modify instructional strategies
• Facilitated virtual, in-person and blended learning sessions.
• Utilized feedback from unfavorable social, political, and environmental aspects of organizations to improve strategic communication strategies
• Employed time management and problem-solving skills to adapt to deadline changes