Katlyn Evans
Festus,MO
Summary
Dedicated professional with a proven track record at Broadspire, adept in handling sensitive information and streamlining claims processes. Excelled in leadership roles, significantly enhancing customer satisfaction and operational efficiency. Skilled in supply management and active listening, adept at fostering community engagement and driving customer retention. Demonstrated ability to anticipate problems and implement effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Examiner
Broadspire
04.2023 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively
Restaurant Manager
Steak 'n Shake
08.2016 - 04.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory and ordered appropriate supplies
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Promoted business through participation in and sponsorship of community events
- Created a guide to train new managers proper cash pulling procedures on the new cash machine that is currently being used company wide
Service Trainer
Steak 'n Shake
02.2014 - 08.2016
- Ensure guest satisfaction while extending them great service
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Examined trays to ensure food quality and accuracy
- Communicated with customers regarding orders, comments, and complaints
- Correctly calculated charges, issued bills and collected payments
- Trained new employees on proper policies and procedures
Education
No Degree - General Studies
Jefferson College
Hillsboro, MOHigh School Diploma -
Desoto Sr. High School
De Soto, MO05.2013
Skills
- Delegating Assignments and Tasks
- Active Listening Skills
- Communication Skills
- Strong Organizational Skills
- Money Handling
- Decision-Making
- Relationship Building
- Team Collaboration
- Claims Processing
- Data Verification
Certification
- Licensed Claims Adjuster - 2023-Current
Timeline
Claims Examiner
Broadspire
04.2023 - Current
Restaurant Manager
Steak 'n Shake
08.2016 - 04.2023
Service Trainer
Steak 'n Shake
02.2014 - 08.2016
High School Diploma -
Desoto Sr. High School
- Licensed Claims Adjuster - 2023-Current
No Degree - General Studies
Jefferson College
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