Katlyn Lapp
Rio Rancho
Summary
Energetically trained and mentored McDonald's crew, enhancing productivity and customer service standards through effective training strategies and individualized coaching. Expert in POS systems and employee training, I significantly contributed to a safer, more efficient workplace. Achieved notable improvements in team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
Rio Rancho
08.2023 - Current
- Coordinated with management to identify training needs and opportunities.
- Assisted management in developing strategies to improve customer service standards.
- Ensured all training activities complied with health and safety regulations.
- Explained goals and expectations required of trainees.
- Adapted training approaches to accommodate individual learning needs.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Education
High School Diploma -
V Sue. Cleveland High School
Rio Rancho, NM05-2024
Skills
- Customer service
- Employee training
- Time management
- Restaurant standards
- Workplace safety
- Food preparation
- POS systems
- Cash handling
- Opening and closing processes
- Reliability and punctuality
Timeline
Crew Trainer
McDonald's
08.2023 - Current
High School Diploma -
V Sue. Cleveland High School
Similar Profiles
Jeremy Daniel Torres DazaJeremy Daniel Torres Daza
Team Member at McDonald'sTeam Member at McDonald's
Mohammed Jameel MiahMohammed Jameel Miah
Crew Member at McDonald'sCrew Member at McDonald's
MYRIAM CHERIFMYRIAM CHERIF
Manager at McDonald'sManager at McDonald's
Romeo Kalani BaldozRomeo Kalani Baldoz
Crew Member at McDonald'sCrew Member at McDonald's
Isabella MillerIsabella Miller
Summer Camp Staff Member at G- Force GymnasticsSummer Camp Staff Member at G- Force Gymnastics