Katlyn Miller
Viper,KY
Summary
Detail-oriented Dental Billing Clerk and full time student with strong communication and problem-solving skills that can assist throughout both to ensure a positive experience for everyone encountered.
Overview
7
7
years of professional experience
Work History
Dental Billing Clerk
Primary Care Centers of Eastern Kentucky
Hazard, KY
05.2021 - Current
- Collecting, posting and managing account payments from patients and insurance companies in a timely manner.
- Preparing, submitting and correcting dental claims.
- Communicating with patients and insurance companies to work through any questions, and providing information.
- Assists in training new staff on billing procedures and software applications.
- Monitoring delinquent accounts and following up on discrepancies.
- Resolving any issues within patients accounts as soon as they're reported or detected.
- Advocating for claims until payment is received.
Bank Teller
Community Trust Bank
Hazard, KY
11.2020 - 04.2021
- Processed customer transactions efficiently and accurately, enhancing overall service experience.
- Maintained cash drawer integrity, ensuring compliance with bank policies and regulations.
- Assisted customers with account inquiries, providing solutions to financial questions/operations.
- Trained new tellers on operational procedures.
Cashier/Restaurant Service
Captain D's Seafood Kitchen
Hazard, KY
07.2019 - 11.2020
- Greeted and welcomed customers, while being patient and assisted in any questions regarding the menu or procedure.
- Processed customer transactions using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure positive customer experience.
- Assisted with inventory management, ensuring stock availability and proper product display.
- Trained junior staff on cash handling procedures and customer service protocols.
Education
Associate of Applied Science -
Alice Lloyd College
Pippa Passes, KY05-2029
Associate of Arts -
Hazard Community And Technical College
Hazard, KY05-2027
High School Diploma -
Perry County Central High School
Hazard, KY05-2020
Skills
- Critical thinking abilities
- Emotional intelligence
- Problem- solving abilities
- Adaptability and flexibility
- Communication skills
- Analytical thinking and innovation
- Fundamental leadership skills
- Organization skills
Timeline
Dental Billing Clerk
Primary Care Centers of Eastern Kentucky
05.2021 - Current
Bank Teller
Community Trust Bank
11.2020 - 04.2021
Cashier/Restaurant Service
Captain D's Seafood Kitchen
07.2019 - 11.2020
Associate of Applied Science -
Alice Lloyd College
Associate of Arts -
Hazard Community And Technical College
High School Diploma -
Perry County Central High School