Katlyn Osborn
Frankfort ,IN
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
UNITY HEALTH CARE INC.
Lafayette, IN
06.2021 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
Licensed Insurance Representative
State Farm
Fort Wayne, IN
09.2020 - 05.2021
- Prepared and submitted insurance applications for review and approval.
- Provided customers with detailed information about various insurance plans.
- Responded to customer inquiries regarding coverage, billing, claims and policy changes.
- Performed administrative duties such as data entry, filing, scanning and faxing documents.
- Conducted research on potential clients to determine eligibility for specific policies.
- Assisted in the development of marketing strategies to promote new products or services.
Licensed Insurance Representative
Allied Universal Security Services
Lafayette, IN
04.2020 - 09.2020
- Provided customers with detailed information about various insurance plans.
- Prepared and submitted insurance applications for review and approval.
- Responded to customer inquiries regarding coverage, billing, claims and policy changes.
- Performed administrative duties such as data entry, filing, scanning and faxing documents.
- Conducted research on potential clients to determine eligibility for specific policies.
- Assisted in the development of marketing strategies to promote new products or services.
- Evaluated customer needs and provided appropriate recommendations for coverage options.
- Developed relationships with clients by providing excellent customer service over the phone or in person meetings.
Education
High School Diploma -
McCutcheon High School
Lafayette05-2017
Skills
- Records Management
- Customer Service
- HIPAA Compliance
- Telephone Etiquette
- Teamwork and Collaboration
- Effective Communication
- Exceptional recordkeeping abilities
- Time management abilities
- Excellent Communication
Timeline
Medical Receptionist
UNITY HEALTH CARE INC.
06.2021 - Current
Licensed Insurance Representative
State Farm
09.2020 - 05.2021
Licensed Insurance Representative
Allied Universal Security Services
04.2020 - 09.2020
High School Diploma -
McCutcheon High School
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