Katlyn Schnare
Henrico,VA
Summary
Energetic and passionate restaurant professional with over a decade of progressive leadership in front-of-house and management roles. Skilled in staff training, scheduling, labor management and inventory oversight, with a strong track record of optimizing operations while delivering exceptional and memorable guest experiences. Adept at building vendor relationships, developing menu programs and creating engaging marketing content. Known for fostering team accountability, cultivating loyal clientele and maintaining high standards of service in fast paced hospitality environments.
Overview
15
15
years of professional experience
Work History
Manager
SB’s Lakeside Love Shack
Richmond, VA
08.2022 - Current
- Oversee daily bar/dining room operations, ensuring compliance with health and safety
- Coordinate with beer, wine and spirits representatives to manage inventory and place orders
- Manage front of house inventory in coordination with kitchen leadership, ensuring consistent stock levels and weekly replenishment
- Communicate regularly with ownership to report on staff performance, address operational needs and ensure preparedness for daily service
- Enforce company policies and performance standards by clearly communicating expectations and holding staff accountable
- Monitor and enforce completion of side work, closing duties and scheduled cleaning tasks to maintain operational efficiency and cleanliness standards
- Reduce inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Serve as a keyholder responsible for secure opening and closing procedures, ensuring the restaurant is properly shut down and locked each shift
- Balance direct guest service with supervisory responsibilities, fostering teamwork and maintaining service quality during high volume shifts
- Lead evening operations independently, managing front-of-house service while simultaneously performing serving and bartending duties
- Create house-made cocktail components, including specialty syrups and themed offerings to enhance our beverage program creativity and guest experience
- Coordinate special events and promotions to increase foot traffic and boost revenue streams.
- Develop and maintain partnerships with local performers while managing a structured rotating evening music calendar
- Maintain consistent brand voice and aesthetic across social media platforms
- Design visually appealing marketing materials- including menus, flyers and promotional graphics-using Canva
- Collaborate with Back of House staff in creating weekly specials and personally design unique in-house displays to effectively promote featured items
Front of House Employee
80/20 Burger Bar
Norfolk, VA
10.2015 - 04.2022
- Recognized as a lead server and top sales performer, responsible for training new hires and educating staff on an extensive beer and cocktail program
- Supported cross-functional operations by assisting with hosting and kitchen expo duties during high volume periods
- Delivered exceptional guest experience through personalized service, menu guidance and relationship-building that drives repeat clientele
- Provided bar support during peak service hours, contributing to efficient and timely beverage service
- Executed opening and closing procedures, maintained a clean and organized section and completed all side work in accordance with operational standards
- Maintained and updated in-house promotional displays, including rotating chalkboards featuring specials and events
Assistant General Manager
Max and Erma’s
Norfolk, VA
04.2011 - 10.2015
- Managed Front of House and Back of House staff, addressing performance issues, mediating conflicts and ensuring adherence to company standards
- Oversaw scheduling and labor cost management, creating FOH schedules and adjusting staffing according to business needs to optimize efficiency
- Handled end-of-day Financial responsibilities, including server payouts, daily paperwork and bank deposits
- Placed and coordinated liquor, beer and wine orders while maintaining strong vendor relationships to ensure product availability
- Supported daily operations by assisting with food running, kitchen prep and dishwashing during high-volume periods
- Delivered excellent guest experience by personally engaging with every customer and monitoring service quality throughout shifts
- Conducted pre shift meetings to communicate key updates, motivate staff and reinforce service expectations
- Collaborated with the general manager on disciplinary matters, performance reviews and bi-annual staff meetings to drive team development
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06.2008
Skills
- Staff Leadership & Training
- Inventory & Vendor Relations
- Customer Relations & Guest Experience
- Social Media & Marketing Content
- Operational Oversight
Timeline
Manager
SB’s Lakeside Love Shack
08.2022 - Current
Front of House Employee
80/20 Burger Bar
10.2015 - 04.2022
Assistant General Manager
Max and Erma’s
04.2011 - 10.2015
High School Diploma -
Bayside High School