Katlyn Stump
Security Officer
Brownstown,MI
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Security Officer
Allied Universal Security
01.2022 - Current
- Site Surveillance
- Overall Safety Management
- Camera Upkeep/Viewing
- Phone Operations/Calls
- Documentation Upkeep
- Managerial Support
- Situational De-Escalation
- Customer Service
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Department Manager
McDonald’s
01.2019 - 01.2022
- Customer Service
- Cashing
- Stocking
- General Building Up-Keep
- Monetary Management
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Some College (No Degree) - Cosmetology
Michigan College of Beauty - Monroe
Monroe, MI 01.2019 - 06.2022
High School Diploma -
Dundee Community High School
Dundee, MI 01.2013 - 06.2017
Skills
Crime Prevention
Timeline
Security Officer
Allied Universal Security
01.2022 - Current
Some College (No Degree) - Cosmetology
Michigan College of Beauty - Monroe
01.2019 - 06.2022
Department Manager
McDonald’s
01.2019 - 01.2022
High School Diploma -
Dundee Community High School
01.2013 - 06.2017
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