Katlyn E Griffin
Jacksonville,FL
Summary
Detail-oriented Legal Operations and Litigation Support professional with 5+ years of experience supporting attorneys, litigation teams, and consumer banking operations. Experienced in legal research, case management, regulatory compliance, and cross-functional collaboration. Proven ability to manage complex workloads while delivering accurate and timely results.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Legal Support Specialist
Citibank
Jacksonville, FL
11.2020 - Current
- Manage Litigation support activities for Attorneys handling consumer financial matters within a highly regulated banking environment.
- Coordinate legal matters from initial intake through resolution while ensuring accuracy, organization and timely completion of critical milestones.
- Review complaints, pleadings, motions legal correspondence, and supporting documentation for completeness and accuracy.
- Conduct legal and factual research supporting litigation strategy and case preparation.
- Partner closely with attorneys, internal business units, and cross-functional stakeholders to ensure timely responses and effective case management.
- Track court deadlines across multiple jurisdictions while managing numerous active Litigation matters simultaneously.
- Prepare case summaries and organize documentation for attorney review and escalation.
- Produce highly accurate legal documents, reports, spreadsheets and correspondence supporting litigation activities.
- Identify opportunities to improve legal workflows through technology, standardized processes, and responsible use of AI-assisted productivity tools while maintaining confidentiality and attorney-client privilege.
SCRA MRC Specialist/Cross Trained Agent
Citibank
03.2018 - 11.2020
- Investigate complex customer account matters involving Servicemembers Civil Relief Act (SCRA) eligibility.
- Conducted retroactive account reviews and adjustments to ensure compliance with regulations and rectify account discrepancies.
- Assist with remediation initiatives involving large-scale account reviews and data validation.
- Produced detailed spreadsheets and reports to support regulatory initiatives, enhancing accuracy and mitigating departmental backlog.
Customer Service III Specialist
Citibank
07.2016 - 03.2018
- Resolved complex consumer banking issues including billing disputes, fraud concerns, travel notifications, account security and fee disputes.
- Conducted investigative research to resolve customer inquiries while delivering exceptional service in fast-paced financial environment.
- Navigated multiple banking systems to efficiently document customer interactions and enhance service delivery.
Education
Diploma -
Sandalwood High School
01-2012
Skills
Legal Systems
- Law Manager
- Debt Manager
- Passport
Banking Systems
- FDR, RPLID, IBS, AWS, Citilinks, NCIS, CTS, TS2, NETX360, G360(workdesk)
Microsoft
- Microsoft Office
AI Productivity
- ChatGPT
- Microsoft Copilot
- AI document drafting
- Research support
- Workflow organization
Certification
- Citi Lean
Timeline
Legal Support Specialist
Citibank
11.2020 - Current
SCRA MRC Specialist/Cross Trained Agent
Citibank
03.2018 - 11.2020
Customer Service III Specialist
Citibank
07.2016 - 03.2018
Diploma -
Sandalwood High School