Katlyne Hewlett
Bowling Green,KY
Summary
Results-driven manager with expertise in training, inventory management, and customer satisfaction enhancement. Skilled in formulating strategies that boost team performance and streamline problem resolution. Proven ability to lead teams towards achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Fuel Nutrition
Bowling Green, Kentucky
10.2024 - Current
- Trained new staff on customer service protocols and product knowledge standards.
- Managed inventory levels, ensuring organized product displays for optimal presentation.
- Developed strategies to enhance customer satisfaction ratings.
- Resolved employee relations issues, including disciplinary actions and terminations.
Assistant General Manager
Donatos Pizza
Bowling Green, Kentucky
09.2019 - 10.2024
- Developed schedules for team members to optimize labor efficiency.
- Managed customer inquiries and resolved complaints to ensure satisfaction.
- Monitored food safety practices and ensured compliance with health regulations.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
Education
Associate Of Arts (AA) - Social Work
Southcentral Kentucky Community And Technical College
Bowling Green, Kentucky, KY05-2020
High School Diploma -
Greenwood Highschool
Bowling Green, KY05-2018
Skills
- Inventory management
- Customer service and relations
- Staff training and development
- Compliance oversight
- Team leadership
- Problem solving
Timeline
Manager on Duty
Fuel Nutrition
10.2024 - Current
Assistant General Manager
Donatos Pizza
09.2019 - 10.2024
Associate Of Arts (AA) - Social Work
Southcentral Kentucky Community And Technical College
High School Diploma -
Greenwood Highschool