Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Work History
Owner & Managing Member
4 Years 2 Months
Golden Noire Properties LLC | 08.2022 - Current
Founded and operate a real estate investment company that has acquired and renovated 15+ residential properties.
Managed project budgets, timelines, and vendor relationships for multiple concurrent renovation projects, ensuring projects met financial and operational goals.
Led financial analysis and strategic decision-making for acquisitions, financing, and exit strategies, optimizing investment outcomes.
Oversaw leasing, tenant placement, and maintenance for company and family-owned portfolios, enhancing cash flow and tenant satisfaction.
Founder & Owner
2 Years 1 Month
Radiant Massage | 04.2023 - 05.2025
Founded and built the business from the ground up, overseeing operations, marketing, bookkeeping, staffing, and customer experience.
Recruited and onboarded seven independent contractors, coordinating service standards and operating procedures to enhance operational efficiency.
Designed marketing and client-retention programs that achieved a 5-star rating from 92 reviews, culminating in the successful sale of the business in May 2025.
Customer Service Manager
4 Years
Performance Air Conditioning, Electrical & Plumbing | 10.2017 - 10.2021
Supervised seven-person team of customer service representatives and dispatchers, setting performance expectations and coaching staff to enhance service quality.
Managed maintenance membership program for approximately 4,000 members, overseeing enrollment, benefit usage, and ongoing support to ensure member satisfaction.
Designed and implemented company's new-hire onboarding program, recruiting, hiring, and training team members to streamline integration process.
Designed and implemented the company's new-hire onboarding program; recruited, hired, and trained team members.
Marketing Manager
1 Year
Performance Air Conditioning, Electrical & Plumbing | 10.2017 - 10.2018
Directed marketing initiatives, promotions, customer communications, and company events to enhance brand awareness and drive business growth.
Elevated to customer service manager role after one year, demonstrating strong leadership skills.
Directed multichannel marketing campaigns to generate qualified leads across HVAC, electrical, and plumbing services.
Managed website content, SEO updates, and landing pages to improve search visibility and conversion flow.
Coordinated advertising vendors, print materials, and digital placements to maintain consistent brand messaging.
Certified Registered Dental Hygienist
13 Years 4 Months
Dental Staffing | 06.2004 - 10.2017
Currently provides preventive and periodontal care in PRN assignments, adapting quickly to new teams and workflows.
Practiced with Dr. Thomas Johnson, Modern Day Smile, and Bayview Dental Associates, enhancing patient care and dental hygiene practices.
Delivered scaling, root planing, and prophylaxis with focus on patient comfort.
Education
MBA - Business Administration And Management
Louisiana State University Shreveport | Shreveport, LA | 12.2027
Bachelor of Applied Science - Dental Hygiene
St. Petersburg College | St Petersburg, FL | 01.2012
Associate in Science - Dental Hygiene
St. Petersburg College | St Petersburg, FL | 01.2004
Skills
Project Management
Budgeting & Financial Analysis
Vendor & Contractor Management
Talent acquisition
Process Improvement
Digital Marketing
Customer retention
Team Leadership & Coaching
Team management
Relationship building
Communication skills
Real Estate Operations
Certification
Florida Real Estate Broker Associate (active), Certified Registered Dental Hygienist
Timeline
Founder & Owner
Radiant Massage
04.2023 - 05.2025Read More
Owner & Managing Member
Golden Noire Properties LLC
08.2022 - CurrentRead More
Customer Service Manager
Performance Air Conditioning, Electrical & Plumbing
10.2017 - 10.2021Read More
Marketing Manager
Performance Air Conditioning, Electrical & Plumbing