Katlynn Nowak
Livonia,MI
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to excel in high-pressure environments while maintaining strong multitasking skills. Recognized for enhancing guest satisfaction and fostering team collaboration, ensuring a positive experience for everyone.
Overview
8
8
years of professional experience
Work History
Waitress
Daly Restaurant
11.2017 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
08.2023 - 04.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Mentored and trained new swim instructors on best practices.
Education
Franklin Highschool
Livonia06.2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
08.2023 - 04.2024
Waitress
Daly Restaurant
11.2017 - Current
Franklin Highschool