Summary
Overview
Work History
Education
Skills
Timeline
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Katlynn Rhoden

Fargo,North Dakota

Summary

experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am working hard to build my resume as I want to be a Tour manger one day. I work hard, learn fast and very good at time management.

Overview

7
7
years of professional experience

Work History

Mental Health Technician

Dacotah foundation
Fargo, ND
02.2023 - Current
  • Provided excellent service to patients through personable communication.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.

Production Assistant Manager

Buffalo Chip
Sturgis, SD
08.2016 - Current
  • Coordinated production scheduling and resource allocation to ensure timely completion of projects.
  • Worked close with tour mangers on meet an greets and interviews. I coroneted times and made sure all appropriate parties attended.
  • I help maintain the stage set and making sure everything was on schedule.
  • Monitored and evaluated team performance, identified areas for improvement and implemented corrective actions.
  • Developed and maintained relationships with vendors, suppliers, customers and other stakeholders.
  • Maintained accurate records of production activities including cost analysis, labor hours, equipment utilization.
  • Conducted regular meetings with team members to discuss progress on projects and address any concerns or issues that arise.
  • Participated in cross-functional teams to identify opportunities for process optimization within the organization.

Manager

Edible Arrangements
Fargo, ND
01.2021 - 02.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Established processes to ensure efficient workflow throughout the organization.

Mental Health Worker

Gladys Group Home
Fargo, ND
06.2018 - 01.2021
  • Promoted independence by assisting and supervising clients while completing daily living activities.
  • Collected information about clients through interviews, observation or tests.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.

Education

Sturgis Brown High School
Sturgis, SD
05.2017

Skills

  • Crisis Intervention
  • Discharge Planning
  • Charting and Clinical Documentation
  • Behavior Management
  • Medication Administration
  • Logistics Coordination
  • Handling Payments
  • Entertainment
  • Crisis Management
  • Tour Coordination
  • Relationship Building
  • Decision-Making
  • Merchandise Receiving and Handling
  • Safety and Cleanliness Standards

Timeline

Mental Health Technician

Dacotah foundation
02.2023 - Current

Manager

Edible Arrangements
01.2021 - 02.2023

Mental Health Worker

Gladys Group Home
06.2018 - 01.2021

Production Assistant Manager

Buffalo Chip
08.2016 - Current

Sturgis Brown High School

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Katlynn Rhoden