Katman Jacobus
Hooters
COLUMBUS,GA
18
years of professional experience
Training Leader experienced in enhancing staff performance and streamlining onboarding processes across multiple locations. Implemented comprehensive training programs and initiatives that fostered collaborative environments, driving organizational growth and team performance.
Work History
Training General Manager
4 Years 11 Months- Collaborated with management to identify training needs and align programs with business goals.
- Developed and implemented training programs to enhance staff performance and service quality.
- Streamlined onboarding processes, ensuring consistency in training across multiple locations.
- Monitored training effectiveness through feedback and assessments, adjusting curriculum.
- Led workshops on customer service excellence, promoting brand standards among employees.
- Improved employee retention by developing and implementing comprehensive training programs.
General Manager
10 Years- Led staff training programs to enhance service quality and operational efficiency.
- Implemented cost control measures to optimize budget management and reduce waste.
- Analyzed sales data to develop strategic marketing initiatives that increased customer engagement.
- Directed daily operations, ensuring compliance with health and safety regulations.
- Coordinated inventory management processes, improving stock accuracy and reducing shortages.
- Fostered a positive work environment, enhancing team morale and employee retention rates.
- Established strong relationships with vendors, negotiating favorable terms for supply contracts.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
2 Years 8 Months- Managed daily operations, optimizing workflows to enhance service efficiency and customer satisfaction.
- Developed staff schedules, ensuring adequate coverage during peak hours to maintain operational effectiveness.
- Implemented inventory management practices, reducing waste and improving stock accuracy for timely service delivery.
- Assisted in training and onboarding new employees to ensure smooth integration into team dynamics.
Education
No Degree
Skills
Curriculum design
Training delivery
New hire on-boarding
Training assessment
Staff development
New hire onboarding
Employee engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 + staff members.
- Successfully restructured and implemented in-house and external signature training series.
Timeline
Training General Manager
Hooters
04.2021 - 03.2026Read More
General Manager
Hooters
04.2011 - 04.2021Read More
Assistant Manager
Hooter
08.2008 - 04.2011Read More
Waldorf College
No Degree
Read More