Katokie Miller
Baltimore,MD
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Residential Counselor/ Support
Emerge
02.2022 - Current
- Taught patients daily living skills to promote independence.
- Assist patients with support , health, and hygiene, physical fitness, rehabilitation, and other personal services.
- Maintained the safety, respect, and dignity of the patients.
- Monitored vitals and noted any behavioral changes or new symptoms on the progress notes.
- Maintained cleanliness of homes, administered medications, and facilitated transportation to appointments and jobs for patient convenience.
- Facilitated effective communication among patients, supervisors, and co-workers to ensure coordinated care.
Warehouse Operator
Amazon
Baltimore, MD
06.2025 - 08.2026
- Operated loader equipment for material movement across worksite areas.
- Loaded trucks, stockpiles, and containers using careful bucket control.
- Inspected loader controls, hydraulics, and safety devices before shifts.
- Followed site safety rules and traffic routes during equipment operation.
- Monitored work zones for hazards, obstacles, and ground conditions.
- Performed routine equipment checks and reported maintenance concerns promptly.
- Communicated with crew members for safe loading and movement coordination.
- Cleaned the loader cab to maintain operational efficiency., attachments, and work areas after daily operations.
- Cleaned loader cab, attachments, and work areas after daily operations.
Community support for the deaf
Direct Support Professional
02.2024 - 03.2025
- Supported residents through daily routines in Emerge residential program
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- De-escalated conflicts using calm communication and crisis intervention
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Monitored behavior and documented incidents in client records
- Administered medications and tracked resident compliance
- Coordinated house activities and structured community outings
- Maintained safety checks and responded to facility concerns
- Collaborated with clinical staff on resident care updates
Janitor
Didlake
06.2021 - 11.2022
- Managed to clean the bathrooms, offices, and cafeterias by mopping, using the chemical sprays, trash removing, and communicating effectively with the team and manager.
- Maintained and cleaned all floors surfaces, including sweeping, mopping, scrubbing, or vacuuming collected and disposes of paper and rubbish.
- Maintained and cleans all floors surfaces, including sweeping, mopping, scrubbing, or vacuuming collects and disposes of paper and rubbish.
- Kept the janitor room and closets clean and organized.
- Ensured cleanliness of building floors through sweeping, mopping, scrubbing, and vacuuming.
- Reported major damages, any suspicious activity, and oversaw repairs
Playroom Attendant
Colby's Dog Spa Care
11.2022 - 02.2022
- Maintaining and facilitating safe and fun play for large groups of dogs in an open setting.
- Facilitated social interactions among multiple dogs in a supervised environment. Break up dogs' fight using proper restraining techniques.
- Maintain and care for multiple dogs in key areas. Overseeing play, breaks, feeding, bathing. Maintain a clean and sanitary facility interacting.
- Maintained cleanliness of cages, including sanitizing, walking, feeding, and cleaning up after animals to promote hygiene.
- Help keep the dogs and the daycare in line, while performing other duties.
- Supervised dogs exhibiting behavior issues in a controlled environment.
- Provide feedback with pet owners.
- Assist dogs in monitoring the dogs when they are allowed exercise time
Team Member
Slapfish Restaurant
04.2019 - 07.2019
- Opened or closed restaurant kitchens daily by preparing supplies, ingredients, and stocking stations to ensure smooth operations.
- Ensured all food items according to the standard recipes and menu to ensure consistency of products to the guests.
- Opened or closed restaurant kitchens daily by preparing supplies, ingredients, and stock stations.
- Performed routine sanitization of kitchen surfaces and utensils and maintained equipment.
- Fulfilled customer orders with accuracy while managing multiple orders to maintain service efficiency.
- Communicated station status with supervisor at shift end
Team Member
Ichiran Restaurant
09.2017 - 02.2019
- Sanitized service stations, prep areas, and countertops to uphold health and safety standards.
- Ensured that food and drinks are prepared according to the orders received from the restaurant guests.
- Cleaned and neat back of house and common areas in accordance with the kitchen safety standards.
- Conducted stock inventory and checked items periodically.
- Washed, sliced, peeled, and/or various foods prepared for cooking or serving.
- Prepared various foods by washing, slicing, and peeling to support timely meal service.
- Performed back of house operations, including equipment management and cleaning tasks. opening and closing tasks, such as turning on/off equipment and cleaning the kitchen areas
Education
Community college Preparatory Academy
Washington, DCSkills
- Warehouse experience
- Team motivation
- Equipment malfunction troubleshooting
- Emergency evacuation protocols
- Picking & packing
- Direct support
- Safety standard operating procedures
- Adults with developmental disabilities
- Medical transportation experience
- State healthcare regulations
- Leadership team motivation
- Dog care
- GPS
- Positive guidance disciplinary approach
- ASL fluently and Spanish
- Empathy
- Companion animal handling
- Scheduling pickups and deliveries
- Route driving
- Childcare
- Truck delivery (delivery method)
Personal Information
Driving License: Driver's License
Certification
- CPR Certification
- Non-CDL Class C
- CNA
- Certified Medication Technician
- First Aid Certification
Timeline
Warehouse Operator
Amazon
06.2025 - 08.2026
Community support for the deaf
Direct Support Professional
02.2024 - 03.2025
Playroom Attendant
Colby's Dog Spa Care
11.2022 - 02.2022
Residential Counselor/ Support
Emerge
02.2022 - Current
Janitor
Didlake
06.2021 - 11.2022
Team Member
Slapfish Restaurant
04.2019 - 07.2019
Team Member
Ichiran Restaurant
09.2017 - 02.2019
Community college Preparatory Academy