Shamaiah Milner
Albany,NY
Summary
To Obain A Position With A Growing Company That Allows Utilization Of My Job Skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Counselor
St Anne Institute
Albany, NY
12.2023 - 05.2024
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Amazon Delivery Driver
KKD Logistics
12.2022 - 04.2023
- Safely drive and operate your delivery vehicle at all times
- Use hand held device for routing information, customer delivery information
- Must be comfortable driving and working in varying weather conditions
- Load and unload packages to be delivered
- Lift packages up to 50 lbs.
FedEx Package Handler
FedEx Ground
07.2021 - 11.2022
- Warehouse duties include loading, unloading, and sorting of packages of various sizes
- Fast paced and physical warehouse work.
Cashier
Chipotle Mexican Grill
03.2022 - 08.2022
- May include meeting and greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services, and providing excellent customer care.
Shift Manager
McDonald's
08.2019 - 01.2021
- May include meeting and greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services, and providing excellent customer care.
Crew Member
Dunkin' Brands
03.2019 - 08.2019
- Food Safety, FIFO
- Provides prompt, courteous customer service by discovering guest's needs
- Rings up all sales on cash register, or point-of-sale equipment properly and accurately
- Using suggestive selling techniques
- Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold
- Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers.
Subway Sandwich Artist
7-Eleven
01.2018 - 04.2019
- Prepares Sandwiches To Individual Order Of Customers
- Food Safety, FIFO
- Provides prompt, courteous customer service by discovering guest's needs
- Rings up all sales on cash register, or point-of-sale equipment properly and accurately
- Using suggestive selling techniques
- Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold
- Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers
- Ensures proper cash handling procedures and policies are followed
- Safeguards cash and merchandise; follow company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
- Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all times
- Reacts and reports to customer complaints tactfully and promptly
- Follows company policy and procedure and all laws governing restricted beverage and tobacco sales
- Maintains gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, and etc.)
Crew Member
Burger King
08.2015 - 09.2016
- Duties: May include meeting and greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services, and providing excellent customer care.
Shift Supervisor
McDonald's
04.2014 - 02.2015
- Duties: Ensure that everything is under control during their shifts
- Typical responsibilities include overseeing all operations from greeting customers to the quality and speed of service in all of our restaurants.
CareGiver/Personal Care Assistant
Annie Lois Alexander
09.2011 - 04.2012
- Duties: Prepare Meals And Other Activities Of Daily Living With Her Light Housekeeping, Lifting, Bending Transferring, Doctor's Appointment
Front-End Cashier
Price Chopper
09.2010 - 12.2010
- Duties: 1) Receive payment by cash, check, credit cards, vouchers, or automatic debits
- 2) Issue receipts, refunds, credits, or change due to customers
- 3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Sandwich Maker
Quzinos Sub
03.2006 - 01.2007
- Duties: Prepares sandwiches to individual order of customers: Receives sandwich orders from customers.
Cleaner
Serious Cleaning Services
12.2005 - 03.2006
- Duties: Stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc) Performing and documenting routine inspection and maintenance activities
- Carry out heavy cleaning tasks and special projects.
Front End Cashier
Wal-Mart Super Center
02.2005 - 04.2005
- Duties: The key duties undertaken by Walmart cashiers upon hire concern various aspects of customer service
- Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
Education
Medical Assistant -
Albany High School
Albany, NYGED -
Bryant & Stratton College
Albany, NYCapital District Educational Opportunity Center
Troy, NYSkills
- Food Service
- Food Prep
- Fast Food
- Crew Member
- Food Safety
- POS
- Shift Management
- Supervising Experience
- Home care
- Caregiving
- Cooking
- Cleaning Experience
- Meal Preparation
- Leadership
- Management
- Customer service
- Warehouse experience
- Custodial experience
- Driving
- Heavy lifting
Certification
- Home Health Aide, Present
- ServSafe, 12/2019
Additional Information
- KEY QUALIFICATIONS:
- Works Effectively With Others
- Reliable, Dependable, And Motivated
- Able To Work Well Under Pressure
- Enjoys Learning New And Challenging Skills
Assessments
- Home health aide skills, 10/2020, Completed
- Customer focus & orientation, 08/2019, Proficient
- Attention to detail, 10/2020, Completed
- Retail customer service, 05/2021, Completed
- Work style: Reliability, 01/2022, Proficient
Timeline
Residential Counselor
St Anne Institute
12.2023 - 05.2024
Amazon Delivery Driver
KKD Logistics
12.2022 - 04.2023
Cashier
Chipotle Mexican Grill
03.2022 - 08.2022
FedEx Package Handler
FedEx Ground
07.2021 - 11.2022
Shift Manager
McDonald's
08.2019 - 01.2021
Crew Member
Dunkin' Brands
03.2019 - 08.2019
Subway Sandwich Artist
7-Eleven
01.2018 - 04.2019
Crew Member
Burger King
08.2015 - 09.2016
Shift Supervisor
McDonald's
04.2014 - 02.2015
CareGiver/Personal Care Assistant
Annie Lois Alexander
09.2011 - 04.2012
Front-End Cashier
Price Chopper
09.2010 - 12.2010
Sandwich Maker
Quzinos Sub
03.2006 - 01.2007
Cleaner
Serious Cleaning Services
12.2005 - 03.2006
Front End Cashier
Wal-Mart Super Center
02.2005 - 04.2005
Medical Assistant -
Albany High School
GED -
Bryant & Stratton College
Capital District Educational Opportunity Center