Katora Fleming
Nashville,TN
Summary
Results-driven Field Service Supervisor known for exceptional productivity and efficiency in task completion. Specialize in team leadership, technical troubleshooting, and customer service management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Field Service Supervisor
BD
San Diego, CA
09.2023 - Current
- Oversaw a team of 12 field service technicians
- Managed scheduling and completion of field service projects ensuring completion of timelines
- One of the Main point of contact for clients, addressing their needs and concerns promptly and professionally
- Provided technical guidance and support to the field service team, solving complex issues when needed
- Ensure all work meet company standards and complies with regulations and processes
- Tracked tools and parts to ensure equipment gets calibrated/maintenance regularly
- Implemented changes to enhance efficiency and effectiveness
- Organized and supervised field service team to ensure timely completion of assigned tasks.
- Developed and maintained positive relationships with customers, providing technical advice and support when needed.
- Collaborated with other departments to ensure that customer requests were addressed in a timely manner.
- Ensured compliance with company policies and procedures related to field services.
- Investigated customer complaints about quality of service or equipment issues and resolved them promptly.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Field Trainer
BD
San Diego, California
04.2021 - 09.2023
- Developed and implemented training programs for new field employees.
- Conducted on-site training sessions to ensure proper implementation of company policies and procedures.
- Provided guidance and support to field staff in the areas of customer service, sales, product knowledge, safety regulations.
- Identified areas of improvement within the field team and developed plans for corrective action.
- Monitored employee performance in the field to ensure compliance with standards and best practices.
- Researched current trends in the industry related to field operations and incorporated into training materials.
- Collaborated with internal stakeholders to develop objectives for each training session based on business needs.
- Coached individual employees on how best to perform their duties while out in the field.
- Prepared reports summarizing results achieved through various trainings conducted in the past year.
Field Service Technician
BECTON & DICKINSON (BD)
San Diego, CA
10.2020 - 06.2021
- Worked to ensure company SWIs were followed and projects were completed by their due date
- Performed thorough inspection of devices and documented any concerns
- Researched proper functioning of medical devices and ensured their optimal performance.
- Pilot ASTA software and newly implemented processes
- Created reports identifying potential hazards and offered solutions to rectify them
- Remained up-to-date with the FDA and safety requirements and aimed to meet them at all times
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, ETCO2s, point of care units, and other Alaris devices.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Oversaw production to ensure safe practices and equipment function
- Recommended changes and alterations of processes to improve patient's safety and outlook
- Brought forth an in-depth knowledge of hardware remediation and chemical hazards, combined with the ability to troubleshoot and implement changes
- Consulted with Clinical Engineer and Biomed professionals to ensure all processes ran smoothly
- Performed routine evaluations to ensure safety requirements were adhered to
Tissue Processing Technician
DCI, Inc
Nashville, TN
02.2016 - 03.2018
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Properly handled human tissue, surgical instruments, power equipment, chemical reagents and biohazardous waste according to SOPs
- Knowledge of the AATB standards and FDA regulations
- Prepared reports and records of the human tissue donor number, measurements grafts and data entry
- Assisted in research and development requiring manipulation of Chorion/amnion from a placenta and instruments
- Collected and recorded data pertinent to project goals and the successful and timely for doctors and patients
- Put forth safe and reliable manufacturing systems, adept in producing various new processes/methods with a higher standard for patient's safety
- Prepared samples for study and assessment
- Worked to ensure SOPs were followed projects were completed by their due date
Education Specialist
AmeriCorps
Nashville-Davidson, TN
02.2015 - 08.2016
- Assist K-12 with homework and how to maintain hobbies and sports while making outstanding grades
- Created lesson plans
- Created and lead PTA and teacher workshops
- Created after-school programs for all students K-12
- Mentored 5 student athletes
- Organized college tour and visits
Supply Technician
Parallon
Nashville, TN
08.2013 - 02.2016
- Proficient in receiving, keying, and promptly distributing supplies throughout the facility, as well as reviewing and maintaining all minimums and maximum levels for storeroom safety stock as well
- Conducted physical inventory of all supplies to cut cost monthly for my department
- Transported and delivered legend drugs, non-prescription drugs, contrast media and drug containing devices relative to core competencies
- Placed stock in proper locations
- Receiving expedited deliveries
- Accurately key receiving into the SMART system
- Weekly inventory of OR rooms POU items has proper barcodes
- Rotate Supplies
- Accomplished a department reset for future inventory purpose
- Created barcodes for all supplies
- Created pars for all supplies made easier for ordering
- Reduced overall department cost
Education
Bachelor's - Biology
Lane College
Jackson, TN04.2013
Associate - Biology
Motlow State Community College
Tullahoma, TN05.2011
Diploma -
Beech Senior High School
Hendersonville, TN05.2009
Skills
- Data Entry
- Proficient in Microsoft
- Research and Development
- Knowledge Management and Customer Service
- Good practice documentation
- Effective Communicator
- Windows 10 Proficient
- Schematics
- Proficient Management skills
- Laboratory Management
- Mechanical Knowledge
- Work Order Management
- Team direction
- Equipment and tool maintenance
- Coordinating projects
Timeline
Field Service Supervisor
BD
09.2023 - Current
Field Trainer
BD
04.2021 - 09.2023
Field Service Technician
BECTON & DICKINSON (BD)
10.2020 - 06.2021
Tissue Processing Technician
DCI, Inc
02.2016 - 03.2018
Education Specialist
AmeriCorps
02.2015 - 08.2016
Supply Technician
Parallon
08.2013 - 02.2016
Bachelor's - Biology
Lane College
Associate - Biology
Motlow State Community College
Diploma -
Beech Senior High School