Anita Overstreet
Bedford,VA
Summary
Dedicated and experienced professional seeking a position as a Benefit Program Specialist I where I can apply strong customer service, administrative, and problem-solving skills to support individuals and families.
Overview
30
30
years of professional experience
Work History
Field Service Supervisor
Bedford Regional Water Authority
Bedford, VA
10.2002 - Current
- Supervise daily field operations and coordinate service activities for efficiency and timely completion
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring satisfaction
- Maintain accurate records, reports, and documentation using Microsoft Office tools
- Train and support team members to improve performance and maintain safety standards
- Collaborate with internal departments to ensure compliance with policies and procedures
- Oversaw daily operations of field service teams, ensuring compliance with safety standards and regulations.
- Developed and implemented training programs for staff to enhance technical skills and operational efficiency.
- Managed scheduling and dispatch of personnel and equipment to optimize response times for service requests.
- Collaborated with management to develop strategic initiatives aimed at increasing customer satisfaction and service quality.
- Mentored junior staff in troubleshooting techniques and emergency response protocols, enhancing team competency levels.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
- Led team of up to three service technicians in field activities.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Developed training materials and conducted workshops to build a skilled and knowledgeable workforce.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
- Optimized inventory management by monitoring stock levels, ordering necessary parts, and minimizing waste.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
Senior Scale House Attendant
Roanoke Electric Steel
Salem, VA
10.1996 - 12.2001
- Oversaw scale operations to ensure accurate weight measurements for incoming and outgoing materials.
- Managed inventory records, maintaining precise documentation of material weights and transactions.
- Collaborated with drivers to facilitate efficient loading and unloading procedures at the scale house.
- Trained new staff on safety protocols and operational procedures related to scale house activities.
- Answered customer calls professionally and routed to appropriate person.
- Dispatched orders to drivers for efficiency.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Communicated with operators to share information related to product.
- Greeted customers and provided excellent service to internal and external clients.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Guided operators to correct railcar location.
- Developed strong relationships with customers through consistent professionalism and excellent communication skills.
- Improved customer satisfaction by providing efficient and accurate weigh-ins for incoming trucks.
- Assisted in training new Scale House Attendants, sharing best practices and tips for success in the role.
- Maintained a clean and organized scale house, ensuring a safe working environment for all staff members.
- Enhanced overall productivity by implementing time-saving processes for handling paperwork associated with weight tickets.
Education
Diploma -
Liberty High School
Bedford, VASkills
- Microsoft Office (Word, Excel, Publisher)
- Data entry and record management
- Customer service and client support
- Team leadership and supervision
- Problem-solving and communication
- Scheduling jobs
- Managing service operations
- Work order management
- Staff management
- Preparing work orders
- Employee scheduling
- Recordkeeping requirements
- Technical support
Timeline
Field Service Supervisor
Bedford Regional Water Authority
10.2002 - Current
Senior Scale House Attendant
Roanoke Electric Steel
10.1996 - 12.2001
Diploma -
Liberty High School
Additional Information
- Over 20 years of supervisory and field service experience
- Strong organizational and multitasking abilities
- Dependable, detail-oriented, and adaptable professional