Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Cianci

Katy,TX

Summary

To obtain a position where I can use my interpersonal skills and customer service experience to become part of a work environment that will allow for both personal and professional growth.

16 years successfully managing teams responsible for all operational functions ensuring client satisfaction is successfully achieved and company policies adhere to with the goal of maximizing profitability for the company. 16 years of customer service experience with a proven record of providing clients with superb service. Consistently display ownership of issues and personally resolve work items from start to finish. Proven leader in all aspects of freight pick-up and delivery with the ability to adapt to a fast-paced constantly changing environment. Motivated employee with excellent ability to multitask and handle issues in a timely manner. Excellent motivator, negotiator, manager, coach, mentor, and experienced trainer.


Overview

16
16
years of professional experience

Work History

Field Service Supervisor

DHL Express
04.2024 - Current
  • Responsible for several directs reports to upper management
  • Responsible for Daily, weekly, and monthly KPI’S
  • Working with Service partners – Creating pickup & delivery routes needed to complete workload
  • Training all DHL employees on Dangerous goods Process
  • Training all employees on forklift
  • Performing daily pre shift meetings with team
  • Responsible for all TSA record keeping making sure we are compliant
  • Safety trainer for local DHL

Field Service Supervisor

DHL Express
01.2018 - 03.2024
  • Responsible for several direct reports to upper management
  • Manage a team of 35 -45 Union employees in the warehouse and on-road couriers
  • Track Company KPI’S
  • Interviewing and hiring new employees
  • Mentored and trained new Supervisor with the company
  • Quality Control
  • Scheduling hourly employees and managing hours
  • Flexing delivery and pick-up stops to complete daily task
  • Dangerous Goods trainer and Dangerous Goods inspector
  • Facility Trainer - Forklift trainer, safety compliance trainer
  • Holding morning meetings daily with staff about safety and expected goals

Outbound Supervisor

DHL Ecommerce
08.2016 - 01.2018
  • Quality Control
  • Managed the outbound process and warehouse
  • My team processed 15K- 25k shipments per night manual sorting and boxing
  • My team staged shipments and loaded Trailers for outbound dispatch
  • Managed hours and workforce to complete daily projections
  • Held daily meetings with the team about expectations, safety, and cleanliness of workspace

Operations Manager

Express One Logistics
04.2009 - 01.2016
  • Capture and analyze workflow data and daily metrics to identify process deficiencies, and bottlenecks and implement necessary process improvements to reach and improve service levels
  • Responsible for several direct reports to the Vice President of Operations and ownership
  • Managed 20- 35 Pick and delivery routes Developing new routes to cover the operation’s footprint
  • Interviewing, Training, and performance reviews

Education

High School Diploma -

Mt Pleasant High School
Providence, RI

Skills

  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Notepad
  • Team leadership
  • Shipping and receiving
  • Safety meetings
  • Staff training and development
  • Planning and implementation
  • Continuous improvement mindset
  • Payroll management
  • Lean principles

Timeline

Field Service Supervisor

DHL Express
04.2024 - Current

Field Service Supervisor

DHL Express
01.2018 - 03.2024

Outbound Supervisor

DHL Ecommerce
08.2016 - 01.2018

Operations Manager

Express One Logistics
04.2009 - 01.2016

High School Diploma -

Mt Pleasant High School
Michael Cianci