Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Katora Smith

Cincinnati,OH

Summary

Proven to enhance customer satisfaction and sales at Kings Island through exceptional problem-solving and customer service skills. Expert in food safety and inventory management, I excel in high-pressure environments, ensuring timely food delivery and order accuracy. Trusted for reliability and adaptability, my track record includes building strong customer relationships and improving service efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Kings Island
08.2024 - Current
  • Assisted customers with locating desired items, leading to increased sales and repeat business.
  • Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
  • Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided product knowledge to customers, helping them make informed purchasing decisions.
  • Increased customer satisfaction by providing efficient and friendly service during checkout processes.
  • Conducted regular price checks for accuracy, maintaining an up-to-date pricing system throughout the store.
  • Managed multiple priorities simultaneously by efficiently organizing workload while maintaining focus on delivering excellent results under pressure.
  • Operated cash registers accurately, balancing drawers at the end of each shift without discrepancies.
  • Helped customers complete purchases, locate items, and join reward programs.

Babysitter

Self-employeed
01.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Communicated with parents regarding children's progress and development, raising any issues.

Food Runner

Sugar N' Spice Restaurant
02.2024 - 08.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Education

Career Prep High School
Cincinnati, OH

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Kitchen Support
  • Guest Services
  • Food Preparation
  • Food safety knowledge
  • Order Accuracy
  • Inventory
  • Beverage Preparation
  • Allergy awareness
  • Food presentation
  • Sanitation Standards
  • Upselling strategies
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Safe Food Handling
  • Clear Communication
  • Cash Register Operation
  • Flexible Schedule
  • Food Safety
  • Multitasking
  • Food Running
  • Cleaning
  • Safety awareness
  • Kitchen Communication
  • POS System Operation
  • Performance Improvement
  • Team building
  • Decision-Making
  • Beverage Making and Delivery
  • Active Listening
  • Organizational Skills
  • Timely food delivery
  • Supply Restocking
  • Self Motivation
  • Adaptability and Flexibility
  • State ServSafe Food Handler

Certification

Serv Safe

Timeline

Food and Beverage Attendant

Kings Island
08.2024 - Current

Food Runner

Sugar N' Spice Restaurant
02.2024 - 08.2024

Babysitter

Self-employeed
01.2021 - Current

Career Prep High School

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Katora Smith