KaTosha Wynne
Saint Charles,MO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PSR II (Certified)
Washington University
St. Louis, MO
2024.06 - Current
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Counselled patients on potential financial liabilities and payment requirements.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
CSA II (Remote)
Magellan Health Services
Maryland Heights, MO
2022.05 - 2024.04
- Discussed Employee assistance and Lifecare program explanations and services
- Connected Federal Employees with therapy services and referrals
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Met or exceeded customer service metrics by providing excellent customer support.
- Researched and articulately communicate information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers
Invoice Clerk
Spectrum Healthcare
St. Louis, MO
2021.11 - 2022.05
- Process medical invoices by using billing software, identify and resolve charge errors, and enter account activity in the company’s database system
- Accurately record detailed information prior to submitting the reports for internal review
- Maintained records of all incoming and outgoing invoices.
- Executed account updates and noted account information in company data systems.
Administrative Assistant
Nicholas Financial
Saint Peters, MO
2020.09 - 2021.06
- Pleasantly welcomed arriving clients, assisted with all account concerns, and performed various administrative task
- Verified contract applications and collected account payments
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Office Assistant
Adecco
St. Louis, MO
2016.09 - 2019.06
- Answered, monitored, and distributed incoming phone calls and processed inter-departmental workflow assignments as a front desk receptionist, administrative assistant, and personnel
- Facilitated communication within the office and with external partners.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Provided administrative support to multiple departments as needed.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Cashier/Stocker
Belt Loop Packaging
St. Louis, MO
2014.07 - 2017.03
- Assisted with all product questions
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Maintained proper security of cash, Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
Customer Greeter
Home Depot
St Louis, Missouri
2014.01 - 2014.06
- Inspected merchandise prior to leaving the store floor to ensure quality standards were met.
- Offered solutions to customer complaints in a friendly manner while maintaining professional composure.
- Greeted customers upon their arrival and provided them with a warm welcome.
- Assisted customers in locating items within the store, providing directions to departments as needed.
Cashier/Merchandise Stocker
Target
St Louis, Missouri
2013.03 - 2013.08
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Patient Access Representative
Downtown Medical
St Louis, Missouri
2012.05 - 2012.09
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Merchandise Stocker
Macy’s
St Louis, Missouri
2010.09 - 2011.03
- Read orders to verify attributes and quantities of merchandise.
- Ensured proper labeling on all products to ensure accuracy of pricing and product details.
- Palletized merchandise for easy movement to sales floor locations.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Education
Diploma - Medical
Everest Institute
05.2012
Skills
- Office Support
- Front Desk Receptionist
- Microsoft Office Suite
- HIPPA Laws/Practices
- Scheduling and Registering
- Administrative Assistant
- Records Management
- Medical Insurance/Coding
- Cashier Duties
- Team Leadership
- Data Entry and Clerical
- Staff Training
Certification
- CPR Certification
- Pharmacy Technician Certification
Timeline
PSR II (Certified)
Washington University
2024.06 - Current
CSA II (Remote)
Magellan Health Services
2022.05 - 2024.04
Invoice Clerk
Spectrum Healthcare
2021.11 - 2022.05
Administrative Assistant
Nicholas Financial
2020.09 - 2021.06
Office Assistant
Adecco
2016.09 - 2019.06
Cashier/Stocker
Belt Loop Packaging
2014.07 - 2017.03
Customer Greeter
Home Depot
2014.01 - 2014.06
Cashier/Merchandise Stocker
Target
2013.03 - 2013.08
Patient Access Representative
Downtown Medical
2012.05 - 2012.09
Merchandise Stocker
Macy’s
2010.09 - 2011.03
Diploma - Medical
Everest Institute