Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrena MacFarlane

West Hartford,CT

Summary

Vibrant customer service representative highly effective at anticipating and accommodating member needs, exhibiting strength in critical thinking and problem solving. Friendly, punctual and enthusiastic team player. Offering 10+ years of experience in customer focused environments and 1 year in the FQHC atmosphere. Commended for multi-tasking abilities and providing top-notch service.

Overview

5
5
years of professional experience

Work History

Membership Services & QA Specialist

CHC/ACT
Cheshire, CT
08.2023 - Current
  • Provided customer service support to members of the organization, including responding to inquiries and resolving issues.
  • Compiled and maintained accurate records of all member data.
  • Coordinated special events for members such as webinars and workshops.

Customer Service Specialist

Hobson & Motzer
Durham, CT
02.2023 - 06.2023
  • Ability to work independently through the use of multitasking and strong attention to detail
  • Used email and phone to have conversations with customers regarding current, future, or past orders
  • Great communication skills to address any customer concerns or problems.

Receptionist and Assistant

Green Meadow Dental
Newington, CT
06.2022 - 12.2022
  • Greeted customers and scheduled appointments for any needs they may have had
  • Worked closely with the hygienist for any assisting needs they had
  • Ran insurance everyday for all customers to ensure payment needs or to schedule a plan that worked best for the customer.

Customer Service Representative and Receptionist

Peter Paul Electronics
New Britain, CT
09.2019 - 09.2022
  • Multitasking ability to switch between CSR and receptionist positions
  • Managing phone and email for both accounts simultaneously
  • Ability to process customer needs through the companies own data system

Education

Bachelor of Science - Communications

Eastern Connecticut State University
Willimantic, CT
06-2019

Skills

  • Interpersonal and communication skills with a focus on customer satisfaction
  • Sales experience
  • Performance improvement
  • Logical reasoning and decision making

Timeline

Membership Services & QA Specialist

CHC/ACT
08.2023 - Current

Customer Service Specialist

Hobson & Motzer
02.2023 - 06.2023

Receptionist and Assistant

Green Meadow Dental
06.2022 - 12.2022

Customer Service Representative and Receptionist

Peter Paul Electronics
09.2019 - 09.2022

Bachelor of Science - Communications

Eastern Connecticut State University

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Katrena MacFarlane