Katria Haynes-Jenkins
Kissimmee,FL
Summary
Experienced leader and analytical problem-solver with a talent for team building, leading, and motivating others. Demonstrated ability to build strong customer relationships and contribute to positive outcomes. Proficient in independent decision-making and sound judgment, consistently making a positive impact on company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
15
15
years of professional experience
Work History
Executive Branch Director
Bethany Christian Services
Winter Garden, FL
12.2021 - Current
- Provide oversight of programs to ensure full alignment with agency directions, policies, and values
- Provide direction, and support to direct reports to optimize operations, and maximize staff engagement
- Ensure the appropriate training and development initiatives are in place to drive staff competency, licensing and state requirements, regulations, and standards
- Oversee the annual budget planning processes to include tracking performance and creating corrective action plans to ensure financial targets are met
- Create and implement a clearly defined operational plan that will achieve the branch's service and financial objectives
- Develop and sustain collaborative, strategic relationships with local Board of Directors to ensure proper structure, enforcement of bylaws, and healthy partnerships with Branch Directors.
Part-time Faculty
Valencia College
Orlando, FL
06.2020 - Current
- Assist students in developing a roadmap to achieving their educational and career goals
- Instruct students enrolled in New Student Experience courses (20 students per class)
- Enhance discussions and facilitation by including educational and media sources
- Complete grading reports, timely, and constructive feedback to students.
Executive Director
Embrace Families
Kissimmee, FL
05.2015 - 12.2021
- Drive the implementation of policies and procedures to maintain quality performance outcomes
- Participate in contract negotiations as a means of ensuring relevant services for at-risk families
- Monitor programmatic budgets to promote appropriate use of funding
- Engage in community outreach efforts to align and identify gaps in resources
- Manage 8 direct reports who assist in monitoring programmatic compliance measures.
Online Faculty Member
University of Phoenix
Tempe, AZ
04.2009 - 08.2015
- Instructed students enrolled in Cultural Diversity/Ethics online courses (20 students per class)
- Enhanced online discussions and facilitation by including educational and media sources
- Completed grading reports, timely, and constructive feedback to students.
Program Director
Children's Home Society
Sanford, FL
09.2012 - 04.2015
- Managed the daily operations of a case management organization, which consisted of 40 employees
- Trained staff on operational changes and processes to promote successful performance outcomes
- March 2013, program ranked number 2 out of 20 circuits in the State of Florida, because of meeting specific compliance scorecard measures.
Director of Services
Family Support Services of North Florida
Jacksonville, FL
02.2012 - 08.2012
- Supported Chief Operating Officer with daily operational functions
- Directed 5 programs, which were directly related to educating/training staff, and collecting and analyzing data related to specific DCF performance measures
- Attended case conferences, departmental, management teams, outside meetings, and trainings to enhance programs.
Child Welfare Trainer/Educator
Family Support Services of North Florida
Jacksonville, FL
07.2009 - 02.2012
- Used a variety of teaching techniques to encourage employee critical thinking skills throughout child welfare preservice, in-service, and field trainings
- Developed and implemented interactive learning mediums to increase employee performance
- Received above average evaluation outcomes from employees, and community organizations for outstanding classroom instruction.
Education
Bachelor Of Applied Science - Psychology
Bethune - Cookman University
Daytona Beach, FL06.1997
Doctorate Of Educational Leadership - Curriculum And Instruction
University of Phoenix
Tempe, AZ08.2012
Master Of Applied Science - School Counseling
Webster University
St. Louis, MO04.2004
Skills
- Operations Management
- Process Improvement
- Branch Operations Management
- Employee Development
- Coaching and Mentoring
- Financial Oversight
- Relationship building and management
- Performance Reviews
- Conflict Resolution
- Verbal/written communication
Publishedinterviews
- Want to Adopt? 5 Different Types of Adoption in the US., 02/2021, https://parentology.com/5different-types-of-adoption-in-the-us/
- Protesters bring up difficult conversations for families about race, racism, 06/2020, WKMG
- How to talk to your children on death of George Floyd, demonstrations, 06/2020, WESH News
- Expert Chat: Preventing Child Abuse, 04/2020, The Check-in Project Mental Health Wraparound Osceola
Socialaffiliation
- Alpha Kappa Alpha Sorority Inc.
- Vice Chair Osceola County Children's Cabinet - 2020
- Chair Osceola County Children's Cabinet - 2021
Awards
Osceola Visionaries Award Recipient - 2020
Publications
Child Welfare Turnover, Retention Strategies, and Performance Outcomes 8/2012
Timeline
Executive Branch Director
Bethany Christian Services
12.2021 - Current
Part-time Faculty
Valencia College
06.2020 - Current
Executive Director
Embrace Families
05.2015 - 12.2021
Program Director
Children's Home Society
09.2012 - 04.2015
Director of Services
Family Support Services of North Florida
02.2012 - 08.2012
Child Welfare Trainer/Educator
Family Support Services of North Florida
07.2009 - 02.2012
Online Faculty Member
University of Phoenix
04.2009 - 08.2015
Bachelor Of Applied Science - Psychology
Bethune - Cookman University
Doctorate Of Educational Leadership - Curriculum And Instruction
University of Phoenix
Master Of Applied Science - School Counseling
Webster University