Katrice Brooks
Washington,DC
Summary
At Virginia Hospital Center, excelled as a Patient Care Representative by enhancing patient satisfaction through exceptional organizational and multitasking abilities. Skilled in billing processes and patient-focused care, significantly contributed to clinic efficiency and patient confidentiality. Demonstrated a strong blend of hard and soft skills, prioritizing urgent patient needs effectively.
Overview
2
2
years of professional experience
Work History
Patient Care Representative
Virginia Hospital Center
Arlington, Va
08.2022 - Current
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Maintained confidentiality of patient data and condition to safeguard health information.
Skills
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
Timeline
Patient Care Representative
Virginia Hospital Center
08.2022 - Current