Katrice Flores
Corpus Christi,TX
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
12
12
years of professional experience
Work History
PAS HR
Coastal Home Health Care
Corpus Christi, TX
10.2024 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
EVV Compliance
Coastal Home Health Care
Corpus Christi, TX
03.2022 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Health Services Coordinator
Coastal Home Health Care
Corpus Christi, TX
04.2019 - 11.2021
- Coordinated patient care plans with multidisciplinary teams for optimal health outcomes.
- Managed scheduling of home health visits to ensure timely service delivery.
- Communicated with patients and families to address concerns and provide support.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Performed data entry tasks related to patient information, billing codes, and treatment plans.
- Monitored patient care plans to ensure compliance with regulatory standards.
- Scheduled appointments, coordinated referrals, and managed electronic medical records.
- Reviewed clinical documentation for accuracy and completeness prior to filing.
Sales Manager
Cricket Wireless
Corpus Christi, Texas
02.2014 - 04.2019
- Led team in achieving sales targets and driving revenue growth.
- Developed training programs for new sales associates to enhance product knowledge.
- Conducted performance reviews to assess staff capabilities and improve productivity.
- Managed inventory levels to ensure product availability for customers.
- Implemented sales strategies that aligned with company goals and objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Education
High School Diploma -
Richard King High School
Corpus Christi, TX06-2012
Some College (No Degree) - Criminal Justice
Del Mar College
Corpus Christi, TXSkills
- Customer relationship management
- Data analysis
- Electronic health records
- Project coordination
- Regulatory compliance
- Team leadership
Languages
English
Professional
Timeline
PAS HR
Coastal Home Health Care
10.2024 - 08.2025
EVV Compliance
Coastal Home Health Care
03.2022 - 11.2024
Health Services Coordinator
Coastal Home Health Care
04.2019 - 11.2021
Sales Manager
Cricket Wireless
02.2014 - 04.2019
High School Diploma -
Richard King High School
Some College (No Degree) - Criminal Justice
Del Mar College
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