SOPHIA LYNN
Albany,OR
Summary
Experienced PAS Specialist at Oregon Health and Science University with a focus on referral coordination and patient care. Demonstrated success in streamlining documentation workflows and improving customer service. Proficient in insurance verification and communication, leading to enhanced patient experiences in a high-pressure medical setting.
Overview
9
9
years of professional experience
Work History
PAS Specialist
Oregon Health and Science University
Portland, OR
12.2022 - Current
- Manage daily operations of a high-volume multidisciplinary Otolaryngology clinic
- Serve as acting referral coordinator, triaging and processing inbound referral
- Obtain and prepare all required outside medical records, imaging and reports.
- Coordinate care between referring providers, surgeons, clinical teams, and patients
- Verify eligibility, benefits, and obtain authorizations for office and imaging services.
- Deliver high-level customer service in a fast-paced academic medical setting
- Meet regularly with management and providers to present process improvement initiatives
Medical Scribe
Personal Injury Clinic
Phoenix, AZ
09.2021 - 08.2022
- Accurately documented patient history, physical examination, medication, and radiology notes as verbalized by the patient and doctor.
- Assisted with procedures, sterile field prep, and intraoperative reporting.
- Reviewed medical files from all providing physicians for export to assigned attorneys.
- Streamlined documentation workflows, reducing redundancy and delays.
Designated Support Provider
Rever Grand LLC
Albany, OR
05.2021 - 08.2021
- Provided total care services for an 8 year-old, whose qualifying disabilities were deaf, blindness, and traumatic brain injury.
- Duties included: care support for engagement of environment (sensory based learning, pro tactile language development, and coregulation); medication administration and management; gastrostomy feeding and cleansing routines.
Customer Sales Associate
Emma Downtown
Albany, OR
09.2016 - 08.2021
- Provided customer service including: person centered care with great communication skills, attention to details and customer needs, and problem solving with mutual understanding and goals.
- Responsible for management of staff and inventories.
Education
Bachelors of Science - Medical Studies
Arizona State University
AZ05-2022
High School -
West Albany High School
Albany, OR01.2018
Skills
- Medical record management
- Referral coordination
- Patient care coordination
- Insurance verification
- Customer relationship management
- Process improvement
- Staff training
- Effective communication
- Documentation management
- Process optimization
- Active listening
- Team leadership
- Patient advocacy
- Phone Etiquette
Community Service
- Volunteer, 01/01/21, 04/30/21, Phoenix Allies for Community Health, Phoenix, AZ
- Volunteer, 05/01/20, 08/31/20, ABC House, Albany, OR, Provided support during COVID-19, including relief in these areas: child engagement, overhaul of medical filing system, office tasks, and curating a supportive environment during family interviews.
Timeline
PAS Specialist
Oregon Health and Science University
12.2022 - Current
Medical Scribe
Personal Injury Clinic
09.2021 - 08.2022
Designated Support Provider
Rever Grand LLC
05.2021 - 08.2021
Customer Sales Associate
Emma Downtown
09.2016 - 08.2021
Bachelors of Science - Medical Studies
Arizona State University
High School -
West Albany High School