Maria Bolanos
Summary
Motivated to begin a new opportunity within OHSU, bringing experience in insurance verification, patient access services, and high-volume scheduling. Skilled in Epic workflows, managed care processes, and patient financial communication. Bilingual and committed to delivering high-quality support in fast-paced environments.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
PAS Specialist
OHSU Rehabilitation
Portland
06.2023 - Current
- Oversaw daily clinic operations, distributing morning operational reports, managing provider call-outs, processing correspondence, and closing referrals after overnight cancellations to ensure efficient workflow and seamless patient care.
- Coordinated urgent referral scheduling and post-op care, ensuring timely appointments for priority patients.
- Managed provider IB requests and actively filled patient schedules from waitlist, ensuring adherence to patients' plans of care.
- Efficiently check in and check out patients daily, ensuring accurate documentation, verifying eligibility, gathering NCCF’s and collections policy signatures as needed, while maintaining seamless patient flow.
- Manage multi-line communication systems, handling calls from patients, insurance companies, and internal departments.
Receptionist – Medical & Dental
One Community Health
Hood River
10.2020 - 06.2023
- Created patient charts, verified and added demographic information, and updated insurance details to ensure accurate records and smooth patient flow.
- Created patient charts, verified and updated demographic information and insurance details to maintain accurate records and facilitate smooth patient flow.
- Organized check-in processes for COVID outreach events, completed consent forms and prepared necessary materials for efficient event operations.
- Managed large volumes of incoming requests and communications from other departments in a fast-paced team environment, maintaining accuracy and professionalism.
- Assisted patients with billing questions and sliding scale discount applications, guiding them through completion of intake forms to enhance patient support.
Medical Assistant Apprentice
One Community Health
Hood River
06.2021 - 01.2023
- Handled calls and communications from hospitals, pharmacies, insurance providers, and clinics, ensuring accurate and timely information relay.
- Administered vaccinations and performed point-of-care testing in compliance with clinical protocols and patient safety standards.
- Coordinated with Pediatric, Family Medicine, and OB providers to enhance patient care.
- Collaborated with Pediatric, Family Medicine, and OB providers to support patient care.
- Assisted providers with in-office procedures, ensuring efficiency and patient comfort.
- Scheduled follow-up appointments and coordinated patient care needs, facilitating seamless continuity of care.
- Scheduled follow-up appointments and coordinated patient care needs.
Education
High School Diploma -
Hood River Valley High School
Hood River, OR 09.2015 - 01.2019
Skills
- Epic EMR
- Multi-system platforms
- Client-focused service
- High-volume communication
- Attention to detail
- Analytical thinking
- Fast-paced adaptability
- High-pressure adaptability
- Verbal communication
- Written communication
- Team collaboration
- Bilingual
- Discretion
- Professional conduct
- Outlook
Timeline
PAS Specialist
OHSU Rehabilitation
06.2023 - Current
Medical Assistant Apprentice
One Community Health
06.2021 - 01.2023
Receptionist – Medical & Dental
One Community Health
10.2020 - 06.2023
High School Diploma -
Hood River Valley High School
09.2015 - 01.2019